Remote Support Configuration and Services Unable to communicate with HP Systems Insight Manager

[Juan de Los Palotes]

Hi Guys

I have a problem with HP SIM and RSP, on section "Remote Support Configuration and Services" in any tab different to "Setting" and "Entitlement" I have the following error "Unable to communicate with HP Systems Insight Manager".

But on "Entiltlement" tab I have this error message "HTTP Error: CURL Extension, or OpenSSL extension w/ PHP version >= 4.3 is required for HTTPS". I try to correct this using the troubleshooting posting on this forum

http://forums12.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1215539169406+28353475&threadId=1239376

http://forums12.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1215535552391+28353475&threadId=1118403

But the problem still on. Anybody have any ideas to resolve this situation?

Thanks in Advance
CF

[Michael Wyant · Accepted solution]

Charles,

Here is a link from SAW that contains the solution.

http://saw.cce.hp.com/km/saw/view.do?docId=emr_na-c01469388-1&title=HP+Instant+Support+Enterprise+Edition+%28ISEE%29+Software+and+HP+Systems+Insight+Manager+%28HP+SIM%29+-+HTTP+Error%3A+%22CURL+extension%2C+or+OpenSSL+extension+w%2F+PHP+version+%3E%3D+4.3+is+required+for+HTTPS%22

There has been a few other issues with the SMH that have been resolved with the latest version 2.12.201 and here is the link for that.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121516&prodNameId=3288134&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-0ee8400155ae4c2bb066f244b2

Install this and then run the restartsmh.bat command and you should be good to go.

[Juan de Los Palotes]

Hi Michel

Thanks a lot for your response, but I don't have access to SAW, could you please send/post this document, I'll really apreciate that.

Regards
CF

[Juan de Los Palotes]

Hi Michel

Thanks a lot for your help, finally I get the document and found is only to update the SMH Version as you said in your response. Whatever, I post the document is someone has this problem.

Best Regards
CF