The RIBCL subscription to x.x.x.x has failed

[paaalvega]

Hi All,

i have fresh installation from Insight Remote Support 7.14.0.0597, and the device heatlh are ok:

With 4 servers, all with the same issue.

3 x ProLiant DL380 Gen11 - Fresh new With Windows Server 2022 Standard

1 x ProLiant DL380 Gen9 - Windows Server 2012 R2 Standard

Status:

Hosting Device Status Enabled

Connectivity Connected

Database Sanity Database Validated  

Client Registration Registered

Host Registration Registered  

Physical Memory 127.8 GB  

Disk Space 404.6 GB    

IRS Environment No action required  

Pegasus WMI Mapper Running  

Pegasus WMIMapper Indications Service Running  

SNMP Trap Running

Hprs Receivers Service Running

Internet Status

Connected to HPE

But the devices are unable to Monitoring & Collections are failed.

i have that "error":

• Protocol:
• iLO Protocol (RIBCL and REST (Redfish))

• Service:
• Subscription Manager

• Type:
• SUBSCRIPTION

• Status:
• FAILURE

• Description:
• The RIBCL subscription to x.x.x.x has failed.

• Detailed:
• The device is not reachable. Check that the connectivity check has passed.

• Created:
• 11/5/2024, 5:51:40 PM
• Last Updated:
• 11/5/2024, 5:51:40 PM

We have firewall ports configured, one of the host are the server were IRS are installed.

Do you have any ideia or sugestions?

 Best Regards

[Mr_Techie]

@paaalvega 

It sounds like your IRS setup is almost complete, but there's an issue with the subscription to iLO, which could be due to communication challenges with the RIBCL and Redfish protocols on those devices.

You can give a try to below instructions: 

Make sure firewall allows communication for the necessary iLO ports, typically 17988 (RIBCL) and 443 (Redfish), along with standard HTTP and HTTPS ports (80, 443). Even if the ports seem configured, double-check that they are fully open bi-directionally for all IP ranges IRS uses.

Check server's iLO firmware is updated to a version compatible with Insight Remote Support. 

The IRS server account used for iLO connections needs sufficient permissions, ideally with Administrator privileges in iLO to ensure subscription creation and monitoring access.

Hope these helps. Let me know 

[paaalvega · Accepted solution]

Hi,

I ended up opening a support case, and we came to the conclusion that the problem was with the user we were using, not because of permissions, but whoever created the account generated a huge and complex password, we tested it with another user, with the same permissions and it worked. correctly, I put the "old" user back in with a shorter password and it became operational. Thanks for trying to help.

[Mr_Techie]

@paaalvega 

Good to hear that. 

[support_s]

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