Transmission to the HPE Remote Support receiver was unsuccessful

[Ravishankar2]

Transmission to the HPE Remote Support receiver was unsuccessful 

[Vinky_99]

 @Ravishankar2

Good day!

Not sure about the exact issue you are facing. Here are some general steps you can take to address this problem:

>> Ensure that your server has a stable and active internet connection. Test if you can reach the HPE Remote Support receiver server by pinging it. Verify that no firewall or network restrictions are blocking the communication.

>> Check your firewall settings to ensure that they are not blocking the transmission. If you have a firewall or security software installed, make sure it allows communication with the HPE Remote Support receiver. You might need to configure the firewall to permit outgoing connections on the necessary ports.

>> Double-check the credentials you are using for HPE Remote Support. Ensure that the username, password, and any other authentication details are correct.

>> Review the configuration settings within your HPE Remote Support software. Ensure that you have selected the correct receiver, and check for any other configuration errors.

>> Make sure that you are using the latest version of the HPE Remote Support software. Check for any available updates or patches that might address known issues.

>> Examine logs and error messages generated by the HPE Remote Support software. These logs can provide valuable information about what might be causing the transmission failure.

>> If you are unable to resolve the issue on your own, consider reaching out to HPE support for assistance. They can provide guidance specific to your setup and may have insights into common issues.

Remember, the steps may vary based on the specific HPE Remote Support product you are using and the nature of your IT environment. If you provide more details about the error message or any specific circumstances surrounding the issue, I may be able to provide more targeted assistance.