Unable to view "Remote Support Pack Services" in the left pane

[jaywardhan]

Hi All,

I have done the necessary setup to migrate from ISEE to RSP. I have been able to install HP SIM5.3 and RSSWM including all the necessary packages (Remote Support Client A.05.20) within RSSWM.

I am also able to view and configure "Remote Support and configurations" under "Options" in HP SIM console.

I have been able to successfully discover my Eva Storages however, i dont see "Remote Support Pack Services" in the left pane.

Is there anything that I might be missing???

Thanks in advance for any help.

Regards,
Jay

[Marcus Longardt]

Hello Jay,

can you explain, which Remote Support Pack Services you in the left pane want to see?

Regards
Marcus

[jaywardhan]

hello,

I am unable to see "Remote Support and configurations" collection and therefore, unable to see "RSP SAN". Since, i am not able to "RSP SAN" in the left pane I am unable to create a custom group which could be used to map EVA devices from the "Storage" Collection.

Thanks Again.

Regards,
Jay

[Marcus Longardt]

Hello Jay,

for the normal RSP fuunctions (send failure to hp) are the RSP Services not necessary. You need only the flags: Settings and Entitlement.

The other flags are only for proactive Services and Collections.

Regards
Marcus