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IE 6 freezing up

 
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James Malloy
Occasional Advisor

IE 6 freezing up

Running a new m7680n desktop. IE hangs up when typing in a new URL, the page freezes, the hourglass runs... Eventually have to end task to close it out. I've rebuilt, reinstalled, etc., and am now out of ideas.

Have read a few things about Norton Internet Security being potential cause of this. Would happily uninstall if that's the case. Suggestions very much appreciated.
20 REPLIES 20
Yogeeraj_1
Honored Contributor

Re: IE 6 freezing up

hi,

can you try to install the latest version i.e. IE 7 and see if the same problem recurs.

kind regards
yogeeraj
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James Malloy
Occasional Advisor

Re: IE 6 freezing up

At this point I will try that. What do you think of Norton IS and other related utilities being the cause of this?

For now I've been using Netscape with no problems. Haven't used this browser in years!
Rich S
Honored Contributor

Re: IE 6 freezing up

IE 6 and IE 7 are pretty much the same. Loading IE7 may clear up your issues.

I would try Firefox first. Its always good to have 2 browsers on your PC.

http://www.mozilla.com/en-US/firefox/

As far as Norton is concerned, I have been getting away from their software. I feel their software is too bloated and controls more than they should.

All firewall and AV products have to assume a special layer in the OS to work but I believe after adding LIVE updates and the like they are way too large for what they do.

here are a few cmplaints:

http://www.computergripes.com/nortonantivirus2005.html

http://www.informationweek.com/story/showArticle.jhtml?articleID=54800003&cid=RSSfeed_IWK_Authors


Rich


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Pat Flanagan
Honored Contributor
Solution

Re: IE 6 freezing up

James,

Definitely could be Norton. I concur with all the negative comments above based on my experience with friends' computers.

If you uninstall it, Norton's sloppy and leaves scraps behind. You can use this Symantec tool to remove the scraps:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Then (I know this is going to cause discussion, everyone has their favorites), I'd suggest Kaspersky as the replacement (note the Free Trial links):

http://www.kaspersky.com/

Pat
Mars Engine
Frequent Advisor

Re: IE 6 freezing up

Hi James,
I agree with the previous in that it may actually be a Symantec product issue here. I have (as all of us I assume) seen many issues caused by Symantec products and especially this bad piece of junk code called ccapp.exe (sorry Symantec but I was very courteous with this description). Anyway, I have been monitoring PCs using Norton Antivirus 2003 (also included in the SystemWorks 2003 suite) without any problems for many years now. If you can get it, I believe that it should work fine after all the updates. You know many IT pros (friends of mine mostly :) but from all over the globe) never updated beyond 2003 versions of their symantec products and if they only needed antivirus they didn't even think about Internet Security and all that crap that it comes with (Many of them still use version 2002). Just think what your needs are in this matter because the layers being used are not to mess with. Antivirus software works on a low level and whatever they do wrong affects all of the operating system (brief description of the real thing). Anyway, this is personal opinion from personal experience and just a suggestion to ponder on for you.

Regards,
Mars

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Ron Kinner
Honored Contributor

Re: IE 6 freezing up

Start, Run, cmd, OK to bring up a black cmd screen.

Type:

nslookup hp.com

Does it come back quickly with an IP address for hp.com or does it time out?

If you get an IP address then open your browser and type in the ip in place of the url. Does it go to hp.com quickly?

Can you post the results of

ipconfig /all

How do you connect to the internet? Do you share this connection with another PC?

Run hijackthis

http://www.bleepingcomputer.com/files/hijackthis_sfx.php

and post the log in your reply. That may tell us more.

James Malloy
Occasional Advisor

Re: IE 6 freezing up

Thanks everyone for your suggestions. I've been using Netscape 8.0 with no problems so far. Haven't used Netscape browser since, well, since a VERY long time. This computer is literally brand new, so why these problems who knows.

I haven't installed IE 7 because, at this point, no need for it ight now.

Pat: thanks for the uninstall tips.
Mars: darn, I literally threw out my original '03 Norton CD's about a month ago!
Ron: nslookup hp.com the dialogue box box appears for a fraction of a second then times out. Same for IP config. Where would the log of results be stored? I connect via cable modem, not shared on a LAN or network. I don'thave enough OS knowledge to run hijackthis right now, but thank you for suggesting.
Jay Bollyn
Honored Contributor

Re: IE 6 freezing up

James,

I think Ron is closest to your solution. (That's how he got that fancy icon.)

I assume your PC came with winXP pre-installed. That is always a potential reason for mysterious problems like this. I would backup your data, ** re-FORMAT ** and reinstall from a winXP CD-ROM. Here is why I say this:

Your results from nslookup and ipconfig point to a problem with TCP/IP. This will cause a problem with any browser. So installing IE7 will not help. I also don't think NIS is causing this problem. Hijackthis helps with spyware, but I don't think that is what is happening here. Looking at a log won't help either.

Since IE6 does not work, you have no way of installing windows critical updates. This is a big problem for your security (threats from the Internet). You need to run windows update at least monthly to download and install the updates.

If re-FORMAT and reinstall winXP does not fix the problem, you have a hardware problem, possibly a faulty NIC.

Run the following from a winXP command prompt, then post the results here.

ping loopback

J.

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Ron Kinner
Honored Contributor

Re: IE 6 freezing up

If he can get on the internet with another browser then we don't need to worry about tcp/ip.

More likely a malware issue so the Hijackthis log would be more useful.

The O2 and O3 items are Internet Explorer specific so they can be the cause of the problem.

Ron
Jay Bollyn
Honored Contributor

Re: IE 6 freezing up

It was not clear to me if any browser is working right now on that PC. If a browser is working, I agree TCP/IP is working.

It appears that perhaps critical updates have not been installed. Since these OEM OS installs need many critical updates as step #1 when the box is unpacked, it is quite likely the PC has both spyware and virus problems.

For my personal PC, I would reformat and reinstall winXP. We all know that spyware and virus problems cannot always be completely removed. After reformat, you know exactly what you have. No need to guess or assume anything.

I would also buy a more recent anti-virus program.

J.
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James Malloy
Occasional Advisor

Re: IE 6 freezing up

Jay: IE 6 works fine for awhile, but after perhaps the 20th or so time typing in a new URL, that's when it locks up. Unfortunately I don't have XP on CD-ROM; it is set aside by the factry on a locked portion of the hard drive. So if there was a software issue at the factory when pre-installed, I'm stuck re-formatting with a bad backup.

This is the 2nd m7680n I'm having this same problem with--I took the last one back (used it for about 2 days) having exhausted the possibilities with HP customer service, re-formatting XP twice with a "destructive recovery," etc.

I have installed every critical Windows update on this box as well as the previous box, and still get the same issues. Baffling.

You're all very helpful, I appreciate the suggestions and will continue to tackle the problem and keep learning more.
James Malloy
Occasional Advisor

Re: IE 6 freezing up

Forgot to mention (if it's worth mentioning), I'm running XP Media Center Edition.

Am now trying the following update: Update Rollup for Windows XP Media Center Edition 2005 (KB925766).
Jay Bollyn
Honored Contributor

Re: IE 6 freezing up

Since you are having the same problem with two different PCs, it is unlikely there is a hardware problem with both of them. So we are looking for some type of software issue/conflict etc.

The main suspect would be a software app which you installed on both PCs. If you installed NIS on both PCs, that would certainly be a suspect. I would uninstall NIS and use some other AV app. A 30-day free trial would be plenty of time to determine if uninstalling NIS helped.

I also don't think you have the same virus/spyware issue on both PCs.

Your recent replies have been helpful in focusing on the problem. If you think of anything else, reply with that info.

In the meantime, as a workaround, I would use whatever alternative browser you like. Just use IE6 for the windows critical updates. Sounds like you are doing this already.

Here is a good quote from Wikipedia:

Much criticism of Internet Explorer is related to concerns about security: Much of the spyware, adware, and computer viruses across the Internet are made possible by exploitable bugs and flaws in the security architecture of Internet Explorer, sometimes requiring nothing more than viewing of a malicious web page in order to install themselves. This is known as a "drive-by download": an attempt to trick the user into installing malicious software by misrepresenting the software's true purpose in the description section of an ActiveX security alert.

While Internet Explorer is not alone in having exploitable vulnerabilities, its ubiquity has resulted in many more affected computers when vulnerabilities are found. Microsoft has not responded as quickly as competitors in fixing security holes and making patches available. Not only are there more security holes discovered in Internet Explorer, but these vulnerabilities tend to remain unpatched for a much longer time, in some cases giving malicious web site operators months to exploit them before Microsoft releases a patch. Several companies maintain databases of known security vulnerabilities that exist in Internet Explorer, for which no fixes have been published by Microsoft. As of November 27, 2006, Secunia reports 3 unpatched vulnerabilities in Internet Explorer, of which the most severe vulnerability is rated "moderately critical". In contrast, Mozilla Firefox, the main competitor to Internet Explorer, is reported to have 1 unpatched security vulnerability, rated "less critical."

In May 2006, PC World rated Internet Explorer 6 the eighth worst tech product of all time.

end quote.

J.




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Pat Flanagan
Honored Contributor

Re: IE 6 freezing up

James,

Keying in on your statement "IE 6 works fine for awhile, but after perhaps the 20th or so time typing in a new URL, that's when it locks up".

This isn't the exact problem you're having but could be the cause. In any case, it won't hurt anything to re-register the .dll files.

http://support.microsoft.com/kb/281679/en-us

Pat
James Malloy
Occasional Advisor

Re: IE 6 freezing up

Pat: just did that. Thanks. We'll see how things hold up.

Also installed IE7 this afternoon. By the way, why would I be getting this error when going to this HP site after installing IE7:

"There is a problem with this website's security certificate.

The security certificate presented by this website was issued for a different website's address.

Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.

We recommend that you close this webpage and do not continue to this website."
Mars Engine
Frequent Advisor

Re: IE 6 freezing up

Hi James, Jay, Pat, Ron and all people that were involved in this thread.

I was sitting and pondering where this world goes to, if there is a God and where is that beverage that I have ordered two days ago when it struck me :)

Is it possible for IE6 to stuck because of some problem in open or halfopen connections due to a p2p software running or in any other way? Remember the 5 halfopen connections limit for WinXP (if I'm not mistaken).

Anyway, I will look into it further. I just wanted to let you know so that YOU can ponder on it too :)

In any case, if this is the issue here, James should look in the event log to see for errors and warnings.

Look in system for
Warning, Source:TCPIP, Event ID:4226
Error, Source:DCOM, Event ID:10010

Regards,
Mars

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Pat Flanagan
Honored Contributor

Re: IE 6 freezing up

James,

On the security certificate, just a guess. I'm not taking the IE7 plunge until SP1 is out (my usual practice with anything new MS).

However, if it's anything like a security certificate warning in IE6, then it should give you an opportunity to view the certificate. Look for that and see if you can do so. It could be something simple like you're connecting to forums.itrc.hp.com, and the certificate was issued to just hp.com (maybe?).

If it's completely wrong however, be concerned. The worst case I can think of might be a keystroke logger rootkit that's routing all connections through a hacker's proxy server, or other spyware on your computer.

IE7's supposed to have a lot more "safety" features built in, like checking websites against a phishing site database at MS automatically. That equals more warnings to dig through to understand what they're trying to tell you. I would expect that most of them will turn out to be innocuous.

Pat
James Malloy
Occasional Advisor

Re: IE 6 freezing up

Pat how can I contact you? I'd like to know more about keystroke logger, proxy server, and as you said, worst case, how to find such a thing on my computer.

Thanks again everyone for the tips.
James Malloy
Occasional Advisor

Re: IE 6 freezing up

Mars:

Those event codes not found in system viewer. Did some fishing around the application viewer and saw some interesting items related to IE6:

"Application Hang" event #1002.
Pat Flanagan
Honored Contributor

Re: IE 6 freezing up

James,

I don't want to give you the wrong impression. I'm not an expert on keystroke loggers, rootkits, etc. I just basically know what I've been reading about them.

If you'd like to read up more on them, here are a couple of resources.

For this one, put the search term in the search box in the upper right corner, then use the drop-down box to the right of it to select All Ziff Davis Sites. The results will include PC Magazine which should have a lot of articles on this stuff, but unfortunately, PC Mag decided to disable the All Ziff Davis sites function from their search, so you have to go in the back door.

http://www.eweek.com/

Also, a good resource for all things spyware:

http://www.castlecops.com/

Finally, on your event 1002: Go here, put 1002 in the Event ID: box, then put Application Hang in the Source: box, and search. In the results page, click the "Comments and links for event id 1002 from source Application Hang" link for write-ups. Note that some of the material is only available for paid members, but you can pick up a lot of information for free.

http://www.eventid.net/

Pat