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12-02-2009 01:35 PM
12-02-2009 01:35 PM
Full Mailbox gives invalid extension for operator
When a caller reaches a voicemail box they have two operator options, 0 to reach the local operator line or 9 to reach the directory. This is working normally for all users.
Recently a user's voicemail box became full, and when this happened dialing 9 still took the caller to the directory but dialing 0 resulted in a message of “You have entered an invalid extension†and replayed the message to dial 0 or 9.
The mailbox has since been emptied and the problem is no longer occurring. I checked the configuration and could find nothing wrong, as evidenced by the feature working when a mailbox is not full.
Any ideas, or is this a known issue and the solution is just to keep the mailboxes from filling up?
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12-03-2009 06:32 AM
12-03-2009 06:32 AM
Re: Full Mailbox gives invalid extension for operator
What version of code ?
How many tels ?
PRI or Analog lines ?
Any special routing ? AA sending calls to a different location first then to a mailbox ?
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12-03-2009 09:58 AM
12-03-2009 09:58 AM
Re: Full Mailbox gives invalid extension for operator
15 Phones
Single PRI
The problem occurs with all types of call routing, direct DID-no answer-Voicemail, AA-Voicemail, Internal caller-User Extension (no answer) Voicemail. No matter which route you take to get to voicemail, the system operator option won't work when the mailbox is full. However dialing the extension directly works, ie System Operator is 4001, dialing 0 plays invalid extension message but dialing 4001 works.
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12-03-2009 12:32 PM
12-03-2009 12:32 PM
Re: Full Mailbox gives invalid extension for operator
Very interesting ....
I'll run a test either today or tomorrow am and let you know ....
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12-04-2009 08:45 AM
12-04-2009 08:45 AM
Re: Full Mailbox gives invalid extension for operator
hi. In your latest mail you stated "However dialing the extension directly works, ie System Operator is 4001, dialing 0 plays invalid extension message but dialing 4001 works."
If you dial 0 directly from a phone, you get "invalid message".. this would mean a dialplan issue.. check your dialplan, Table 1, and see what the route is. .by default, NBX has it going to route 4 which maps to extension list *0004.. then check what is inwould want your operators phone in there (or if you want the operator to be an AA or hunt group, you put that in there)
Hope this helps !!!
This message was edited by bosoxfan on 12-4-09 @ 9:50 AM
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12-07-2009 10:11 AM
12-07-2009 10:11 AM
Re: Full Mailbox gives invalid extension for operator
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12-07-2009 10:12 AM
12-07-2009 10:12 AM
Re: Full Mailbox gives invalid extension for operator
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12-07-2009 12:41 PM
12-07-2009 12:41 PM
Re: Full Mailbox gives invalid extension for operator
How do you have zero option programmed ?
is it an att group or just someones extension ?
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12-07-2009 05:07 PM
12-07-2009 05:07 PM