can't remove disk group on msa 2050

[Chang Che-Lun]

I have a msa 2050,

it's a demo machine,

when it return from customer to me,

I found there are 3 disk group in the system ,

and there are no any Pool in system

When I want to delete any one of the disk groups,

the MSA System show me

Error: The requested operation cannot be completed because the target disk group
is an internal component. (00c0ff506372000016dff95d00000000) - Disk group dgA01
was not dequarantined.

When I try to use dequarantined command to dequarantined,but system tell me the operation fail,

Anybody have ever meet this error and fix ?

Please tell me how to fix it!

Thanks very much！

[Chang Che-Lun]

# show disk-groups
Name   Size   Free Pool Tier % of Pool  Own RAID   Disks Status Current Job  Job%      Sec Fmt   Health     Reason
  Action

------------------------------------------------------------------------------------------------------------------------------------------
dgA01  23.9TB 0B        N/A  100        A   RAID5  7     QTOF                          512e      Fault      The disk group is quarantined.
  - Look for events in the event log related to quarantine (172, 485, or 590) and follow the recommended actions for those events.
------------------------------------------------------------------------------------------------------------------------------------------
Success: Command completed successfully. (2020-07-22 08:11:28)

# show disks
Location   Serial Number         Vendor   Rev   Description Usage         Jobs  Speed (kr/min)  Size     Sec Fmt    Disk Group Pool Tier    Health
---------------------------------------------------------------------------------------------------------------------------------------------------
1.11       ZC1BTDN30000C0024WVM  SEAGATE  E002  SAS MDL     VIRTUAL POOL  7                     4000.7GB 512e       dgA01           Archive OK
---------------------------------------------------------------------------------------------------------------------------------------------------
Info:  * Rates may vary. This is normal behavior. (2020-07-22 08:17:22)

Success: Command completed successfully. (2020-07-22 08:17:22)

# dequarantine disk-group 00c0ff50632e00008a65fa5d00000000
Removing this disk group from quarantine will take the disk group offline and could result in irreversible data loss.
Do you want to continue? (y/n) y
Error: The requested operation cannot be completed because the target disk group is an internal component. - Disk group dgA01 was not dequarantined. (00c0ff5063
2e00008a65fa5d00000000)
Error: The requested operation cannot be completed because the target disk group is an internal component. (00c0ff50632e00008a65fa5d00000000) - Disk group dgA01
 was not dequarantined. (2020-07-22 08:14:44)

# trust enable
Success: Command completed successfully. - Trust is enabled. (2020-07-22 08:16:10)

# trust disk-group 00c0ff50632e00008a65fa5d00000000
Error: Command failed. (00c0ff50632e00008a65fa5d00000000) - Trust operation failed for this disk group. (2020-07-22 08:16:17)

[SUBHAJIT KHANBARMAN_1]

@Chang Che-Lun 

Your situation is you have drive 1.11 where old disk group dgA01 information still available as part of drive metadata which is showing this disk-group information. So when you try to dequarantine the VDG then it's looking for other 6 drives because dgA01 created with 7 drives in RAID5. If drive 1.11 is in leftover state then we could have clear metadata and it will be easy. 

Next thing you can check "show pools". if it shows any pool then try to delete the Pool,

# delete pools A

That may remove associated VDG as well.

If it didn't help then next thing you can replace drive 1.11 but you will not be able to use 1.11 anymore because that will always contain old VDG data.

We have special commands to fix this. Unfortunately the solution can't be shared in public forum. There are some special engineering level command need to run to delete this orphan Virtual disk group.

If you have valid support contract with HPE then log a call with HPE Support.

Hope this helps!
Regards
Subhajit

I am an HPE employee

If you feel this was helpful please click the KUDOS! thumb below!

*************************************************************************

[ashouri]

1

[Egamarra]

 Hi SUBHAJIT 

Only for know.
In this case of Mr. Chang, if he opt to discard the data recovery would delete the pool directly?
My question is Can he delete the pool in this case?
Regards

[SUBHAJIT KHANBARMAN_1]

@Egamarra 

I already suggested to try deleting the pool which in turn will delete associated VDG as well but I don't think Offline of QTOF VDG will allow to delete the pool. That's why special Engineering commands required.

Hope this helps!
Regards
Subhajit

I am an HPE employee

If you feel this was helpful please click the KUDOS! thumb below!

*************************************************************************

[andersonvinicio]

For everyone's knowledge.
I posted on this blog the resolution of the problem, which HP itself sent me by email for execution and resolution.
The post was deleted by an admin, I think the intention here is to help.
It seems to me that HP has no interest in the forum's intention to share information.
Here's my response to the "admin" who deletes the post: - "I don't agree with your statement. And I don't agree with your sanction about the deletion of my topic. If this community exists, it's to help you. I ask that the post rollback be ugly. Every user knows that the impact on script execution can generate. We are here exchanging knowledge with adults and not with children."
Shameful your dictatorial action

[RajuEgypt]

HI anderson can you  message me the deleted post.

I have this error

The requested operation cannot be completed because the target disk group is an internal component

[LG_Julius]

HI anderson can you message me the deleted post too.

I have same error and i lose hope of solving this problem. HELP PLEASE.

Error: The requested operation cannot be completed because the target disk group is an internal component. - Disk group dgB02 was not dequarantined. (dgB02)
Error: The requested operation cannot be completed because the target disk group is an internal component. (dgB02) - Disk group dgB02 was not dequarantined. (2021-07-09 12:54:42)

[LG_Julius]

Big thanks to andersonvinicio!!!!!!!! His instructions were excellent and helped solve this problem.

[SteveJames]

I need that information as well.  Could one of you forward to me?

Thanks,

[fernandoaleixo]

Hello, can you send me the information about the resolution?

[fernandoaleixo]

Hello, can you send me the information of the post excluded?

[rusadylbek]

I have HPE MSA 2050 SAN. 

Error the disk group went into "quarantine" mode (QTOF)

I cannot delete the disk group and cannot recover

Name Size Free Pool Tier % of Pool Own RAID Disks Status Current Job Job% Sec Fmt Health Reason
Action
------------------------------------------------------------------------------------------------------------------------------------------------------------
DISKGR_CONTROLLER_A 71.9TB 0B N/A 100 A RAID6 8 QTOF 512e Fault The disk group is quarantined.
- Look for events in the event log related to quarantine (172, 485, or 590) and follow the recommended actions for those events.
------------------------------------------------------------------------------------------------------------------------------------------------------------
Success: Command completed successfully. (2021-09-22 03:03:46)

# show disks
Location Serial Number Vendor Rev Description Usage Jobs Speed (kr/min) Size Sec Fmt Disk Group Pool Tier Health
--------------------------------------------------------------------------------------------------------------------------------------------------------------
1.1 2AG8W5SY HGST C3D0 SAS MDL VIRTUAL POOL 7 12.0TB 512e DISKGR_CONTROLLER_A Archive OK
1.2 8HJUJ7HH HGST C3D0 SAS MDL VIRTUAL POOL 7 12.0TB 512e DISKGR_CONTROLLER_A Archive OK
1.3 8HJUZUHH HGST C3D0 SAS MDL AVAIL 7 12.0TB 512e Archive OK
1.4 8HJUATRH HGST C3D0 SAS MDL VIRTUAL POOL 7 12.0TB 512e DISKGR_CONTROLLER_A Archive OK
1.5 AAH062TH HGST C3D0 SAS MDL VIRTUAL POOL 7 12.0TB 512e DISKGR_CONTROLLER_A Archive OK
1.6 8HJSX09H HGST C3D0 SAS MDL VIRTUAL POOL 7 12.0TB 512e DISKGR_CONTROLLER_A Archive OK
1.7 2AG8XN4Y HGST C3D0 SAS MDL AVAIL 7 12.0TB 512e Archive OK
1.8 8HJVARVH HGST C3D0 SAS MDL AVAIL 7 12.0TB 512e Archive OK
--------------------------------------------------------------------------------------------------------------------------------------------------------------
Info: * Rates may vary. This is normal behavior. (2021-09-22 03:04:29)

Success: Command completed successfully. (2021-09-22 03:04:29)

dequarantine disk-group 00c0ff43d7340000876dd65d00000000
Removing this disk group from quarantine will take the disk group offline and could result in irreversible data loss.
Do you want to continue? (y/n) y
Error: The requested operation cannot be completed because the target disk group is an internal component. - Disk group DISKGR_CONTROLLER_A was not dequarantined. (00c0ff43d7340000876dd65d00000000)
Error: The requested operation cannot be completed because the target disk group is an internal component. (00c0ff43d7340000876dd65d00000000) - Disk group DISKGR_CONTROLLER_A was not dequarantined. (2021-09-22 03:05:43)

# show pools
Name Serial Number Blocksize Total Size Avail Snap Size OverCommit Disk Groups Volumes Low Thresh Mid Thresh High Thresh Sec Fmt Health Reason Action
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Success: Command completed successfully. (2021-09-23 03:28:59)
# delete pools A
Error: Could not find virtual pool. (A) - (2021-09-23 03:29:15)

[techin]

@rusadylbek , I think you should consider creating a new post

[Shawn_K]

If you have tried to dequarantine a disk-group and have gotten the following message:

Removing this disk group from quarantine will take the disk group offline and could result in irreversible data loss.

You should consider immediately opening a support case. Troubleshooting through a support forum could result in changes that may not be reversable and may result in data loss.

I work for Hewlett Packard Enterprise. The comments in this post are my own and do not represent an official reply from HPE. No warranty or guarantees of any kind are expressed in my reply.

Cheers,
Shawn

[Afrojika]

Good day  LG_Julius, we are experiencing the similar issue, could you kindly please share the instructions to resolve this issue.

[rtiosupport]

we have the same issues , can you send me procedure to fix my problem too!?

I agree to your helping , and we understood that envolving things and sharing will can learning more! 

my email is -personal info erased for alternative receiving for me.

BR.

[marcottt]

hi all,

 i have same siituaton , all disk are ok btu diskgroup are quarantined and dequarantine fail because target disk group is an internal component.

Anyone can tell/send me suggestion ?

thanks

[CSP_ALGERIA_1]

Hi Anderson , Would you please mail  deleted post  as I am struggling with same issue . 

Regards & thanks 

[marcottt]

if can e useful for someone, i post solution for my case.

After blackout, we get all disk offline and quarantined and no way to get online. 

At the end, we discover to have an old and bugged firmware; we removed all disk and the storage become online (without disk) and so we have upgraded firmware to latest release.

After firmware upgrade, we reinsert all disk and rescan all, after rescan the storage say 2 disk bad (prior every disk was ok); we have RAID6 configuration so disk become online and everything restarted.

After change the 2 bad disk, all object become green.

My problem was 2 disk bad not showed as broken cause old firmware.

[Luca_Ruffoni]

Andersonvinicio, could you please send me the resolution to this problem in private message? I'm agree with your answer.

[MaxenceJOU]

HI anderson can you message me the deleted post too.

TY

[Braunetwork]

HI anderson can you  message me the deleted post.

I have this error

The requested operation cannot be completed because the target disk group is an internal component}

I need to delete a disk group to remove the pool from quarantine

[mjw031680]

Could you please mail me the information how to fix this.  Thanks.