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тАО12-13-2017 01:14 PM - edited тАО02-21-2018 07:40 AM
тАО12-13-2017 01:14 PM - edited тАО02-21-2018 07:40 AM
cannot login from any interface
Hi Folks,
I have an MSA 2040 to which i cannot login to at all.
The Web Gui will not load (page not found)
Telnet/SSH/Console direct will get me to a login prompt. When I enter a valid username/password I get the following error
I tried an incvalid username/password and it returns an expected username/password is incorrect. So I know the credentials i have are good. What can I do to regain access?
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тАО12-14-2017 08:50 AM
тАО12-14-2017 08:50 AM
Re: cannot login from any interface
Hi,
Have you tried to reboot the MSA. Power cycle it and check it?
But before doing that. Make sure there is IO going to MSA.
Hope you are using correct user name and password. Or contact HP to reset the password. If it reports invalid.
I am a HPE Employee
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тАО12-15-2017 11:50 AM
тАО12-15-2017 11:50 AM
Re: cannot login from any interface
I'm pretty confident that the username/password is correct. I don't get a result of a bad username/password, but do so when I use a known bad password. I'm assuming you mean to say "make sure there is NO IO going to the MSA" prior to power cycling. There is a brief window of opportunity to preform a full shutdown of systems during the holiday break.
Systems are functional now for data usage, so I'm a bit nervous about the potential of the system not booting up correctly after a power cycle. If anyone else see's this and has any possible alternative (less intrusive) ideas, that would be great.
Without having any access to the system, is the only method of power cycling going to be:
1. shut down vm's
2. shut down esx host
3. unplug MSA, wait a couple minutes
reverse to bring it all backup.
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тАО03-02-2020 01:08 AM
тАО03-02-2020 01:08 AM
Re: cannot login from any interface
Hello.
We have a similar problem. I tried turning the controllers off and on, but I canтАЩt connect using any interface (https, telnet, ssh). However, all works, the hosts see the mapped drives.
Error: mccli: error while loading shared libraries: /app/lib/libFWcust.so: cannot read file data: Input/output error
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тАО03-02-2020 02:57 AM
тАО03-02-2020 02:57 AM
Re: cannot login from any interface
Hi,
I have also had similair issues, where I cant log in to the gui with correct creds on controller A.
We have 2 controllers on our MSA, and I managed to login into controller B and restart the management on "A" and it worked.
If you still cant connect, then the controllers are "too busy" to process your request - try logging in when then is less I/O going on maybe?
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тАО03-10-2020 03:39 AM
тАО03-10-2020 03:39 AM
Re: cannot login from any interface
when i cant get the page to load i clear the cookies etc sometimes works
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тАО03-27-2020 02:13 AM
тАО03-27-2020 02:13 AM
Re: cannot login from any interface
Unfortunately, restarting both controllers did not help. Turned off both controllers and then turned them on again - all the same, there is no access via telnet, ssh, web.
So, now we transfer data to another storage system, and then we will look for a problem.
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тАО06-08-2020 02:59 AM
тАО06-08-2020 02:59 AM
Re: cannot login from any interface
No one has any ideas? I tried to login with username restoredefaults and the serial number of the MSA module as the password, but again error - ERROR - spawn: /3/ connect attempt failed for Command: [/app/defaults/restoreDefaults.sh], errno = 110.