HDD not detected when replacing failed disk MSA 1040

[Linesh]

Hi I recently had an error in our HP SAN MSA1040 where it said one of the disks was degraded.

I purchased a new Segate Enterprise Disk with the correct specs to match that of the origional HP Disks, after replacing the disk, the bottom light is soldi green but the top ligh on the disk case is sold amber.

the disk is not being detected in the SMU and enclouser is showing the bay as empty.

Thanks in advanced!!!

[SUBHAJIT KHANBARMAN_1]

It's not recommended to use any non HPE supported drive otherwise you will not get support from HPE for non supported drives. It's possible that Controller firmware not able to understand the drive firmware so it's not detecting. I would suggest you to always refer HPE MSA 1040 Quick spec and buy drives,

https://h20195.www2.hpe.com/v2/getdocument.aspx?docname=c04227623

You can also check MSA drives models here,

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c04315770

Hope this helps!
Regards
Subhajit

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