HP P2000 G3 hard disks replacemnt

[Nidheesh1986]

Can some one please guide me how to replace failed  harddisks in P2000 g3 without data loss. I have two P2000 G3 units with 7 harddisks of 300GB in each and are in RAID 5 . in enclosure1 one hard disk is failed and enclosure2 two harddisks are failed. 

[ArunKKR]

Hi Nidheesh,

RAID 5 can sustain only single hard drive failure.

Could you launch a putty SSH session to both MSAs and execute below command and share command outputs here?

show vdisks

show disks

show disks encl

show system   Note: Remove any serial number information from the command outputs before pasting in this forum.

[Nidheesh1986]

HP StorageWorks MSA Storage P2000 G3 iSCSI
System Name: Uninitialized Name
System Location: Uninitialized Location
Version: TS240P003
# show vdisks
Name  Size     Free     Own Pref   RAID   Disks Spr Chk  Status Jobs
  Job%      Serial Number                    Drive Spin Down
  Spin Down Delay       Health
  Health Reason                                                                
  Health Recommendation                                                                                                                                        
-------------------------------------------------------------------------------
vd01  3296.5GB 1144.5GB A   A      RAID5  12    0   64k  CRIT
             Disabled
  0                     Degraded
  The vdisk is not fault tolerant. Reconstruction cannot start because there is no spare disk available of the proper type and size.
  - Replace the failed disk.
  - Configure the new disk as a spare so the system can start reconstructing the vdisk.
  - To prevent this problem in the future, configure one or more additional disks as spare disks.
-------------------------------------------------------------------------------
Success: Command completed successfully. (2024-04-17 11:08:57)

# show disks
Location Serial Number         Vendor   Rev              How Used   Type
  Size    Rate*(Gb/s) SP Health     Health Reason
  Health Recommendation
-------------------------------------------------------------------------
1.1      6******************H  SEAGATE  0008             VDISK      SAS
  300.0GB 6.0            OK

1.2      6******************J  SEAGATE  0008             FAILED     SAS
  300.0GB 6.0            Fault      Excessive media errors.
  - Replace the disk.
1.3      6******************0  SEAGATE  0008             VDISK      SAS
  300.0GB 6.0            OK

1.4      6******************W  SEAGATE  0008             VDISK      SAS
  300.0GB 6.0            OK

1.5      6******************W  SEAGATE  0008             VDISK      SAS
  300.0GB 6.0            OK

1.6      6*****************D  SEAGATE  0008             VDISK      SAS
  300.0GB 6.0            OK

1.7      6*****************T  SEAGAT  300.0GB 6.0            OK                

2.1      6*****************C  SEAGATE  0008             VDISK      SAS
  300.0GB 6.0            OK

2.2      6*****************P  SEAGATE  0008             FAILED     SAS
  300.0GB 6.0            Fault      Excessive media errors.
  - Replace the disk.
2.3      6*****************F  SEAGATE  0008             VDISK      SAS
  300.0GB 6.0            OK

2.4      6*****************2  SEAGATE  0008             VDISK      SAS
  300.0GB 6.0            OK

2.5      6*****************2  SEAGATE  0008             VDISK      SAS
  300.0GB 6.0            OK

2.6      6*****************H  SEAGATE  0008             VDISK      SAS
  300.0GB 6.0            OK

2.7      6*****************H  SEAGATE  0008             FAILED     SAS
  300.0GB 6.0            Fault      Excessive media errors.
  - Replace the disk.                -------------------------------------------------------------------------
Info: * Rates may vary. This is normal behavior. (2024-04-17 11:09:54)

Success: Command completed successfully. (2024-04-17 11:09:54)

# show disks encl
Status       Encl Slot Vendor  Model              Serial Number
  Size
---------------------------------------------------------------------------
Up           1    1    SEAGATE ST3300657SS        
  300.0GB
Up           1    2    SEAGATE ST3300657SS        
Up           1    3    SEAGATE ST3300657SS        
Up           1    4    SEAGATE ST3300657SS        
  300.0GB
Up           1    5    SEAGATE ST3300657SS        
  300.0GB
Up           1    6    SEAGATE ST3300657SS        
  300.0GB
Up           1    7    SEAGATE ST3300657SS        
  300.0GB
Not Present  1    8    N/A     N/A                N/A
  N/A
Not Present  1    9    N/A     N/A                N/A
  N/A
Not Present  1    10   N/A     N/A                N/A
  N/A                                Not Present  1    11   N/A     N/A                N/A
  N/A
Not Present  1    12   N/A     N/A                N/A
  N/A
Up           2    1    SEAGATE ST3300657SS        
  300.0GB
Up           2    2    SEAGATE ST3300657SS        
  300.0GB
Up           2    3    SEAGATE ST3300657SS        
  300.0GB
Up           2    4    SEAGATE ST3300657SS        
  300.0GB
Up           2    5    SEAGATE ST3300657SS        
  300.0GB
Up           2    6    SEAGATE ST3300657SS        
  300.0GB
Up           2    7    SEAGATE ST3300657SS        
  300.0GB
Not Present  2    8    N/A     N/A                N/A
  N/A
Not Present  2    9    N/A     N/A                N/A
  N/A
Not Present  2    10   N/A     N/A     N/A
Not Present  2    11   N/A     N/A                N/A
  N/A
Not Present  2    12   N/A     N/A                N/A
  N/A
---------------------------------------------------------------------------
Success: Command completed successfully. (2024-04-17 11:10:26)

# show system
System Information
------------------
System Name: Uninitialized Name
System Contact: Uninitialized Contact
System Location: Uninitialized Location
System Information: Uninitialized Info
Midplane Serial Number: 
Vendor Name: HP StorageWorks
Product ID: P2000 G3 iSCSI
Product Brand: MSA Storage
SCSI Vendor ID: HP
SCSI Product ID: P2000 G3 iSCSI
Enclosure Count: 2
Health: Degraded
Health Reason: A subcomponent of this component is unhealthy.
Supported Locales: English (English), Spanish (español), French (français), German (Deutsch), Italian (italiano), Japanese (日本語), Dutch (Nederlands), Chinese-Simplified (简体中文), Chinese-Traditional (繁體中文), Korean (한국어)

  Unhealthy Component
  -------------------
  Component ID: Disk 2.2               Health: Fault
  Health Reason: Excessive media errors.
  Health Recommendation: - Replace the disk.

  Unhealthy Component
  -------------------
  Component ID: Disk 2.7
  Health: Fault
  Health Reason: Excessive media errors.
  Health Recommendation: - Replace the disk.

  Unhealthy Component
  -------------------
  Component ID: Disk 1.2
  Health: Fault
  Health Reason: Excessive media errors.
  Health Recommendation: - Replace the disk.

  Unhealthy Component
  -------------------
  Component ID: Vdisk vd01
  Health: Degraded
  Health Reason: The vdisk is not faucause there is no spare disk available of the proper type and size.
  Health Recommendation: - Replace the failed disk.
  - Configure the new disk as a spare so the system can start reconstructing the vdisk.
  - To prevent this problem in the future, configure one or more additional disks as spare disks.


Success: Command completed successfully. (2024-04-17 11:17:10)

[ArunKKR]

Hi Nidheesh, Its a RAID 5 vdisk created using 12 disks and one of the drives which was part of the vdisk has failed. Currently, there are 11 disks which are part of the RAID 5 vdisk. There are 3 drives in fault state which could have failed earlier. You could replace any of the drives in slots 2.2, 2.27 and 1.2 and configure it as spare so that vdisk reconstruction starts. Please have a back-up of the data before proceeding as errors in any of the working drives could cause reconstruction/vdisk to fail.

[Nidheesh1986]

1. We have 4 spare harddisks of same type  available  . Should  I replace all the failed harddisks at a time or one after another?

2. Another issue I noticed is in the web interface when I go for provisioning> manage global  spares , none of the disks are listed there. How could I make the replaced hard disk as global spare? 

Thanks in advance.

[ArunKKR]

Hi Nidheesh,

Yes. You may replace the failed disks one by one. Just ensure that vdisk reconstruction has started after replacing first disk and configuring it as spare.

[Nidheesh1986]

Thank you very much. Let me try inserting a spare harddisk and hope it will solve the issue. Could you please help me to identify why the disks are not listed  under provisioning -> Manage golobal disk  in the web interface . How to configure disk as spare without this option. ?

Thanks in advance.

Nidheesh T A

[ArunKKR · Accepted solution]

Hi Nidheesh,  Only disks in available state will be listed under Manage Global spares option. Any new disk installed will appear in available state.

[ArunKKR]

Hi Nidheesh, We would like to know if the information provided to you addressed your issue. Request you to please respond with a Yes/No You may also click on "Accept as a Solution" button if the issue is resolved.

[Nidheesh1986]

Hi, Thank you for the help provided. I am yet to try installing the hard disks and rebuilding the array. We are facing some issues in backing up the data also.  I will do it next day and update you the result.