MSA 1060 system unavailable

[Chanklish]

hello

i have a new MSA 1060 , i use ip 10.1.5.4 on controller A and 10.1.5.5 on controller B then updated both firmwares

I am always getting Warning The system is currently unavailable. or Unable to Authenticate Login, Try again even though i can ping both controller and if i cold reboot the msa , i can sign in normally 

there is no pools or any storage as this is a new system 

what should i do ?i believe this happened after the last firmware IN110R001

i opened a case but the HPE support was very bad and insisted i contact local partner but i am based in congo with non existent partner or very basic ones

what is led ? nothing is in the documents

[giladzzz]

Hi

can you login with PUTTY

maybee you firmware update is not finished

if you can try and see the firmware update status try 

show firmware-bundles
show firmware-update-status
check firmware-upgrade-health
show versions

activate firmware

down CLI guide and check status with CLI commands

HPE MSA 1060/2060/2062 CLI 

Regards

Give a KUDO if this helps

[ArunKKR]

Hi,

Reflashing the firmware would be a good idea if the issue started after firmware update. You could execute the exe file again to reflash the firmware.

[ArunKKR]

Hi,

Please let us know whether you were able to resolve the issue.

[JonPaul]

The WHITE LED indicates that the system is in a shutdown state and safe to remove.  I think you may only need to power cycle the system.
The Web UI (Storage Management Utility, SMU) requires that the storage controller be up and running in order to allow login. You should be able to login from the Serial or into the SSH CLI and run commands:
CLI> show redundancy-mode    ==> Shows if the storage controller is 'operational' and if the Management controllers between the controllers are communicating (again 'Operational')  you can restart both controllers from the SSH

CLI>  restart sc both     ==> If one of your controllers is up and running this is disconnect all hosts 

[techin]

great answers. @Chanklish did u get the solution