MSA 2060 FC Problem

[Salarmakhdom]

Hi 

"I have a device. 2060 FC
On the device dashboard, I have this Alert:

Health Alerts (1)
controller_b

The controller is not operational.
Acknowledge

Detected Time: 2025-01-21 15:19:39
Resolved Time: N/A
Description: The controller is not operational.
Recommended Action: - Restart the Storage Controller in this controller module, unless it is performing an operation where it is normal for it to be shut down, such as firmware update.

"Actions I have taken" :

1- show controllers=> 

Controller ID: B
Serial Number: **Confidential Info erased**
Hardware Version: 5.0
CPLD Version: 2.8
MAC Address: 00:C0:FF:64:0E:3F
WWNN: 208000C0FF642438
IP Address: x.x.x.x
IP Subnet Mask: 255.255.255.0
IP Gateway: 10.0.0.7
IP6 Link Local: fe80::b780:98e3:7e62:3b65
IP6 Link Local GW: ::
Autoconfig: Enabled
DHCPv6: ::
SLAAC IP Address: ::
IP6 Auto Gateway: ::
Disks: 7
Virtual Pools: 1
Disk Groups: 2
System Memory (MB): 12288
Host Ports: 4
Disk Channels: 4
Disk Bus Type: SAS
Status: Down
Failed Over to This Controller: No
Fail Over Reason: Not applicable
Multi-core: Enabled
Health: Fault
Health Reason: The controller is not operational.
Health Recommendation: - Restart the Storage Controller in this controller module, unless it is performing an operation where it is normal for it to be shut down, such as firmware update.
Position: Bottom
Phy Isolation: Enabled
Controller Redundancy Mode: Failed Over
Controller Redundancy Status: Operational but not redundant

Reason
Action
--------------------------------------------------------------------------------------------------------------------------------------------
The controller is not operational.
- Restart the Storage Controller in this controller module, unless it is performing an operation where it is normal for it to be shut down, such as firmware update.

2- I switched the positions of the controllers ( controller a to b) . but  after swapping the controllers, I still have the warning for Controller .
3- run Restart mc b => Error: There was a failure to communicate with the remote MC; MC restart failed.

Finally:
3- restore defaults factory=> Error: Command failed. - System is not in a ready state to run restore defaults or restore defaults factory. Make sure that the Storage Controllers and Management Controllers are in ready state before trying again.. Run "show redundancy-mode" to get more info.
4- how redundancy-mode=>
System Redundancy
-----------------
Controller Redundancy Mode: Failed Over
Controller Redundancy Status: Operational but not redundant
Controller A Status: Operational
Controller A Serial Number: **Confidential Info erased**
Controller B Status: Down
Controller B Serial Number: **Confidential Info erased**
Other MC Status: Not Communicating
System Ready: Not Ready
Local Controller Ready: Activity is currently in progress.
Local Controller Reason:
Other Controller Ready: Storage Controller is Not Ready
Other Controller Reason:
------------------------------------------------------------
After:
Restart sc B> Success: Command completed successfully. - SC B was restarted.
show redundancy-mode> 

System Redundancy
-----------------
Controller Redundancy Mode: Active-Active ULP
Controller Redundancy Status: Redundant
Controller A Status: Operational
Controller A Serial Number: **Confidential Info erased**
Controller B Status: Operational
Controller B Serial Number: **Confidential Info erased**
Other MC Status: Not Communicating
System Ready: Not Ready
Local Controller Ready: Activity is currently in progress.
Local Controller Reason:
Other Controller Ready: Management Controller is Not Ready
Other Controller Reason:

Success: Command completed successfully
----------------------------------------------------
But :
show versions>
Controller A Versions Controller B Versions
--------------------- ---------------------
Bundle Version: IN210R004 Not Available
Build Date: 2023-09-15T06:13:50Z Not Available

-------------------------
please Help For Solved Problem
Thnks

[Moderator edit: Erased the confidential info.]

[Salarmakhdom]

Please guide me in the following matters:

1. How can I reset the controller?
2. How to update the controller via CLI?
3. Is there a mode for emergency access to perform a full reset of the device?

thnks

[ArunKKR]

Hi,

As you have already tried removing and reseating the faulty controller B, the controller should be faulty. Please go ahead and replace the controller B with a new controller. Please do not try troubleshooting steps like swapping controller between slots in the future.

[ArunKKR]

Hello @Salarmakhdom ,
 
Let us know if you were able to resolve the issue.
 
If you have no further query and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.