MSA2312FC controller failure

[Roland Schauer]

Hi!

I have a MSA2312FC G2 running. A few days ago we had to power off the storage. After power on I've seen following 3 errors in eventlog:

Raid Controller B failed, reason Boot handshake failed.

There is a problem with a FRU. (FRU type: Controller module B, enclosure: 1, product ID: , SN: , version: , related event serial number: A2545, related event code: 313)

Killed partner controller. (reason: Boot handshake timeout [failover reason code: 9])

In addition the "caution-led" is blinking on the back.

Thanks in advance for help!

best regards

Roland

edit: I've already tried removing power and the controller.

[Mark Matthews]

See page 103 of the ref guide here...

http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01756042/c01756042.pdf

Each controller module holds a storage controller and a management controller.
Looks like the storage controller has failed to come up on Cont B for some reason.

I'd try restarting the storage controller from SMU.
Then, make sure the firmware is upto date on both controllers (you do one, usually Cont A and as long as Partner Firmware Update is turned on in SMU, it will automatically update Cont B too)

Be aware, the FW updates can take a long time, I've seen them take upto 2hrs before!

If it still fails, then the controller module will need to be replaced.

Thanks

Mark...