New HPE Tool - MSA Health Check

[Kipp_Glover]

HPE MSA Storage is announcing a new web-based tool called MSA Health Check.

Run MSA Health Check and maximize your HPE MSA array availability!  
Visit www.hpe.com/storage/MSAHealthCheck  

Much like the MSA itself, it’s simple to use and supports MSA 1050/205x, 1040/204x, and P2000 G3

How does it work? Securely upload your log file and receive a customized report summarizing important findings, recommended improvements and opportunities to maximize your array's availability.  The log is analyzed for best practice compliance, unhealthy components, and current firmware inventory. 

Twelve best practices are checked.   Each best practice is given a status of healthy, warning, or unhealthy.  Easy to understand standard traffic signal colors are provided for each best practice check.  For a warning or unhealthy status, a reason is provided with actions on how to achieve a healthy status. 

Any unhealthy components (drives, fans, power supplies…) are listed with recommendations on how to resolve the unhealthy status.

A firmware inventory of the MSA, including controllers, I/O modules and drives, is displayed.  Firmware download links are provided for any firmware that is not current.

4 Simple Steps:

1. Download MSA Log File from the MSA Storage Management Utility (SMU)
2. Upload MSA Log File in the MSA Health Check website
3. Review Results by clicking through the tabs and saving the PDF report
4. Take Action and start improving your MSA availability

There is no cost to use the MSA Health Check.   Upload your log file today and check the health status of your MSA.

Cheers!
Kipp Glover 

[Kipp_Glover]

It is also worth mentioning that embedded in the MSA Health Check Tool (www.hpe.com/storage/MSAHealthCheck) are two excellent videos showing how to save your MSA log file.   

One video is for Storage Management Utility (SMU) version 3 (MSA 205x/1050) and the other video is for SMU version 2 (MSA 204x/1040 and P2000 G3).

https://msa.ext.hpe.com/Support/UploadLogHelp.aspx 

Give it try and send us your feedback at  MSAHealthCheckSupport@hpe.com 

Cheers!
/Kipp

[Outlaw_UA]

The connection has timed out

The server at msa.ext.hpe.com is taking too long to respond.

The site could be temporarily unavailable or too busy. Try again in a few moments.

[Kipp_Glover]

There was some server maintenance over the weekend.  I see no issues currently.  Thanks for the feedback. 

[omjoshi1]

I just uploaded the log file but there's not response.. 5mb file is taking  such a long time... it says uploading file for almost an hour.

[Kipp_Glover]

Today we just released a YouTube video giving a quick overview of MSA Health Check

Link to YouTube Video:  https://youtu.be/N0unPAdh4Ks

Cheers!
/Kipp

[Moderator edit: Removed the broken link.]

[Kipp_Glover]

I apologize for the removal of a message today.  The message contained an unsecure DNS name for MSA Health Check.   The public vanity/marketing URL for MSA Health Check is  www.hpe.com/storage/MSAHealthCheck and the public secure DNS is msa.ext.hpe.com 

Cheers!

[Jim832]

Hi Kipp,

Does HPE have any assurances regarding data being securely uploaded to this tool?

Cheers 

J

[Torsten.]

You can check the servers https certificate yourself, but your browser already did this for you.

[Kipp_Glover]

Torsten is correct, we do have an https certificate to secure the site.  I would also like to point out the that log file complies with the HPE Privacy policy (https://www.hpe.com/us/en/legal/privacy.html).  

Cheers!
/Kipp

[Ari000]

Is there anyway we can download the MSA log files through CLI? Thank you.

[SUBHAJIT KHANBARMAN_1]

@Ari000 

FTP method:

*********************

Downloading logs to a file

1. In SMU, prepare to use FTP:

a. Determine the network-port IP addresses of the system’s controllers.

b. Verify that the system’s FTP service is enabled.

c. Verify that the user you will log in as has permission to use the FTP interface.

Or You can also try the same through CLI like the following,

telnet to controller

Run the command: set network-protocols FTP enabled

exit from telnet

2. Open a Command Prompt (Windows) or a terminal window (UNIX) and navigate to the destination directory for the log file.

3. Enter:

ftp controller-network-address

For example:

ftp 10.1.0.9

4. Log in as an FTP user or with admin user like manage

5. Enter:

get logs filename.logs

where filename is recommended to be yyyymmdd_ftp_system-name_controller-ID. For example: get logs 20080124_ftp_Storage2_A.logs

Wait for the message Transfer complete to appear.

6. Quit the FTP session.

7. If the problem to diagnose seems specific to user-interface operation (e.g., SMU or CLI crashes or stops responding ), repeat step 3 through step 6 on the partner controller to collect its unique MC debug information.

NOTE: Log files can exceed 5 MB. Before sending a log file to service personnel or uploading to FTP, you should compress the file with a tool whose output is compatible with WinZip.

Hope this helps!
Regards
Subhajit

I am an HPE employee

If you feel this was helpful please click the KUDOS! thumb below!

************************************************************************

[Kipp_Glover]

Good day MSA Community!

Last week a new version of MSA Health Check was released - Version 1.2.0.  Version 1.2.0 is introducing a new SSD Critical Alert feature to the MSA Storage Health Check tool.

Version 1.2.0 enhancements include:

· New critical alert message if SSD models MO0400JFFCF, MO0800JFFCH, MO1600JFFCK and MO3200JFFCL running drive firmware versions earlier than HPD8 are detected

· Firmware inventory tab will indicate "Critical Alert" next to SSD models MO0400JFFCF, MO0800JFFCH, MO1600JFFCK and MO3200JFFCL running drive firmware versions earlier than HPD8

· New "Alerts" button in MSA STORAGE AND SUMMARY section to view the alert window

As well as the following version 1.1.0 enhancements:

· Added Storage Capacity to MSA Storage and Session Summary

· Reordered tabs, added unhealthy/warning action bubble counters to each of the tab headers

· Added status indicators to Unhealthy Components and Firmware Inventory

· Added Best Practice and Troubleshooting Guide notes and clickable links

· Added Controller Upgrade note and link to HPE Support

· Added Health Check Firmware Versions Up to Date

· Reorganized the list of Health Check items

· Reorganized the list of Unhealthy Components

· Reorganized the list of Firmware Inventory

· Renamed and reorganized the Finish tab steps

· Added serial number and date to the PDF report file name

· Implemented significant improvements to the PDF Health Report

The MSA Health Check team encourages any and all feedback regarding your experience with version 1.2.0. Please don’t hesitate to reach out to us at MSAHealthCheckSupport@hpe.com.

Cheers!
/Kipp

[Kipp_Glover]

Good day MSA Community!  

Yesterday, Oct 5th, we updated the external version of MSA Health Check to v1.2.1. This release added full support for the MSA 1060 & 206x.

I encourage all MSA customers to upload their log files and make sure their MSA array is completely up to date and following best practices.

Cheers!
/Kipp

[Server-Support]

How to generate the logs for the MSA 1040 Storage Management Utility version GL200R007 ?

[SUBHAJIT KHANBARMAN_1]

@Server-Support 

Please refer SMU guide page no 138,

https://support.hpe.com/hpesc/public/docDisplay?docId=c04220794

Hope this helps!
Regards
Subhajit

I am an HPE employee

If you feel this was helpful please click the KUDOS! thumb below!

*******************************************************************

[Kipp_Glover]

@Server-Support  On the home page of MSA Health Check there is a button labeled "Where do I get my MSA log file?"  On this page, there are three tabs for the different versions of MSA Storage Management Utility.     Each tab has video and text instructions on how to save the MSA log file.  I hope this helps.  

Cheers!
/Kipp

[Server-Support]

Wow, that's cool, many thanks @Kipp_Glover for the assistance and explanation on this matter.

[ksumbly]

Does this also give insights and more details around the overall storage environment, throughput, IOPS, latency, existing RAID Group & Disk Group details, disk health etc. ?

[JonPaul]

Hi @ksumbly 
Overall Storage Environment - some of it (Scrub enabled, Unsecure Protocols, Firmware up to date, known Critical issues, Notifications enabled, PFU enabled, Volume mapping)
Throughput - No
IOPS - No
Latency - No
Existing RAID group - not really (Check for degraded/critical disk groups)
Disk-Group details - no
Disk Health - yes
There are 13 health checks/best practice checks many of which fall into how I categorized your sections above.  One of the best parts is the firmware check and links to get updated firmware for both drives and system.  It's also a way to validate that your system is not susceptible to a known critical issue. New updates to the check features are published about every 6 months and firmware updates get loaded as they are available.

[adamdb_uk]

Is this tool still working. I tried to upload some logs today (only about 10mb) and when it got to analysing it fell over with the following message

[Kipp_Glover]

Good day Adamdb_uk,

Yes, the tool is still working.  I just tested it now to make sure and I was successfully able to upload an MSA log.   I suspect there is an issue with your log file.   Please try to re-generate the log file and upload it again.   I have also seen issues when there is a poor internet connection.   If you are still having problems let me know and I can set up a location for your to share the log and I will upload it to the tool and send you the results.  

Cheers!
/Kipp

[maslo]

Is/will be there posibility to perform upload of logs and report(PDF) generation automatically ? f.x. REST API

[Kipp_Glover]

Hi Maslo!

Currently, we do not have a REST interface for MSA Health Check.   We have been thinking about adding this feature.   I will send you a private message so we can connect and discuss.  

Cheers!
/Kipp

[Big_G]

Morning, I am have same issue, the log file uploads, then errors.