Unable to configure brand new MSA 2062

[Emexrulsier]

So I have just bought a new MSA 2062.  All the drives are installed, powered it on for the first time.  It starts up ok, and gets an Ip from my DHCP and I can access the web ui

It shows me a  screen

"Storage Management Utility

Welcome

We will guide you through the first-time setup of your system. Click the Get Started button to begin the process."

So I click "Get Started" and it moves through to the Initial configuration screen where I must "Set a new username and password to manage this system".

So I type in a username, and a password and click Apply and Continue.  I then get a popup saying that the user has been created successfully.  And thats as far as I get.  I am then prompted with a sign in screen.  I sign in with the new account, and it just says account not recognised.  

If I reload the browser, its just rinse and repeat the same Welcome screen.  Putty is refusing to connect via the USB port on either controller, though it does show as a device in device manager.

Any ideas? From my perspective it looks like it isn't even created the user that it claims have been created.

[venkat_y]

Hello@Emexrulsier,

When you create a new user, make sure the Manage role is enabled.
Please have a look at the document below for more information about user settings.
https://support.hpe.com/hpesc/public/docDisplay?docId=a00128580en_us (Page no 81)

Generally, you may log in with your new user credentials immediately, if you are facing any issues with login, refresh the browser and try again.

Hope this helps!
Regards,
Venkat

[support_s]

System recommended content:

1. HPE MSA 1060/2060/2062 Installation Guide

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[Amjad_kasem]

@Emexrulsier 

May I aks you to do the following:

• Clear Browser Cache and Cookies:

  • In your browser settings, find the option to clear browsing data. Make sure to clear cache and cookies.

• Use a Different Browser:

  • If you were using Chrome, try Firefox or Edge.

• Reset the MSA 2062:

  • Refer to the user manual for the MSA 2062 to find the reset procedure. This often involves holding down a reset button or using a specific sequence of actions to reset the device.

• Update Firmware:

  • Check HPE’s website for the latest firmware for the MSA 2062.
  • Follow instructions on how to apply firmware updates, often done through the web interface or via USB.

• Connect via CLI:

  • Ensure correct settings for Putty: Baud rate (usually 115200), Data bits (8), Parity (None), Stop bits (1), Flow control (None).
  • Make sure the USB driver for the MSA is installed. This can be found on the HPE website or the CD that came with the device.
  • Test the USB connection with a different device or port to rule out hardware issues.

• Try Default Admin Credentials:

  • Default credentials might be admin/admin or admin/password. Check the MSA documentation for defaults.

• Network Configuration:

  • Use ping to check connectivity to the MSA 2062 IP address.
  • Ensure no firewall or network security settings are blocking access.
    
    Waiting from you, Thanks

[Emexrulsier · Accepted solution]

Nothing worked .. initially.  As my original message had said, CLI wouldn't work, drivers were installed.  You can't use a default admin credential as they don't exist, thw welcome screen tells you to create an admin acount for management on first post.  I clearly had network as I was getting to the web ui, just the web ui was shite.  I had tried the connection in Chrome and Edge both gave the same issue (infact i think I tried a third one aswell).

Anyways... I just left it alone fo maybe 30 mins and went to go through the process again.  And this time after I typed in an admin username and password, the next prompt wasn't "User has been created successfully" as I was getting before it was a popup that said "Creating user"...  This time it created the user and I was able to move forward and creat my arrays etc.

So what ever happened it is working now, but there is a deffo a flaw in the system where it doesn't actually create a user even though it tells you it has!

[JonPaul]

@Emexrulsier 
Glad you got past the initial onboarding.  There are times when the management interface is showing details during the initial onboarding where it is not ready for input.  Check to see if there is a spinning wheel in the browser tab (at the top) wait for that to stop.  (I know you are already past this so hopefully your message will help someone else).
The SSH CLI should have worked but the login would be 'setup' and no password.  It will then ask you to create a user and then ask to login as that user.  The SSH CLI also takes some time on first power on to become available but it is much more obvious that it is not ready.  (SSH connection refused)