Netserver serial number utility:serial number not available or incorrect SOLUTION

[Terri Harris]

The attached utility would be used after changing the system board or Front Panel Controller, and during POST the serial number is reported incorrectly (US123456789), or an error message appears that the serial number is not available. The front panel controller will also not display the correct serial number. With this utility, the original serial number can be re-programmed into the system.

Note: With apologies, executable file removed for security reasons.

Warren_Admin, HP Enterprise Community Managing Administrator
Any opinions expressed are mine alone and do not represent HP

[Jake ~zippo~]

That's fabulous!

But if some one changes the serial number from a expired one to one in the warranty,hows it going with the warranty policy?

[Richard Seepaul]

This message also appears for no other reason than you shutdown and restarted one day and "shazam" there it is.
Allegedly the multiuple areas in CMOS where the serial number is stashed can become corrupted due to power problems not severe enough to reboot the server. You therefore never notice until you need to restart one day. Which with netware servers can be years.
I have had this message materialize when no work has been done on the server for nearly a year i.e. nothing was changed.

[Terri Harris]

Jake, HP trusts that customers will be honest - and verification of support is based on more then simply the serial number which appears during POST.

[Jake ~zippo~]

Thanks for your kindly reply:)

[luis_123]

Hello i have an lc 2000 netserver i tried this program but i get this error :

781d-00c8 - request data field length limit exceeded


and i tired to use a s/n whit 10 or less chars.

[Chris Cook_2]

I am also having the same error as Luis when trying to fix the error message saying that the serial number is not available on an LC 2000:

**781D-00C8-Request data field length limit exceeded


I was wondering if anyone had the right syntax or knew why the utility that Terri posted does not work?

I am trying to reset the serial number to hopefully fix another error message on the unit:
0080-51 Net Server Management Console Self Test fail

I have already tried clearing CMOS and reflashing the BIOS.

Thanks,

Chris Cook
cookrx7@n0-spam.yahoo.com

[Terri Harris]

Chris,

The 0080 error is related to the management board controller on this Netserver LC2000. If you try flashing the System BIOS you will probably see a "SDREDIT" error.
Try the attached MMC flash. Save & unzip. Create the bootable diskette. Read the README file for what to type when the diskette boots to a C: prompt.
If this does not fix the problem, is the server halting on POST with the 0080 error? Is there an associated 0090 error?

[Jake ~zippo~]

Chris-

Normally, this error message (error code: 0080-51) should be appearing with another error message "0090-64 DIMM management failure"

These two errors are caused by a problem with the MMC (Motherboard Management Controller).

Here are two solutions to resolve this issue:
1.Upgrade BIOS from http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?locale=en_US〈=English&pnameOID=19399&prodSeriesId=50440&prodTypeId=15351&basePartNum=ns1461&locBasepartNum=ns1461en&os=Cross+OS&tech=BIOS;

2.If this issue can not be resolved by first solution, you might think about replacing Front control panel of this server.

Hope this helps~~

-Jake

[Jake ~zippo~]

PS:BIOS WOULD BE REFRESHED AFTER CHANGING THE FRONT CONTROL PANEL OR SYSTEM BOARD~~

[Chris Cook_2]

First let me tell you (Jake and Terri) thank you very much for your replies. Unfortunately neither the BIOS or MMC flash helped the problem. It does not show a DIMM failure, just:

The system serial number is not available.
Restoring the system serial number...
This process could take as long as 20 seconds.
8881-51 : NetServer Management Controller Selftest Failure


My question now is, should this be something to worry about (I can hit F1 and continue into windows) or should I consider replacing the front control panel or system board?

Thank you,
Chris Cook
cookrx7@no.spam.yahoo.com

[Terri Harris]

Chris,

I am guessing the actual POST error number is 0080 - is this correct? If so this errors indicates the mangement controller board may be failing. If it actually fails it will hang on POST and not allow you to continue - in this case the management board must be replaced to get the server working again.
Sounds good for now - I would just run it!

[Chris Cook_2]

I'm sorry, that was a typo, the error is:

0081-51, not 8881-51

Is the management controller board actually locatied on the system board on the LC 2000 or somewhere else?

[sw13]

Is there a serial number changer for an HP XW8000 PC?

I use Altiris Deployment Server and my primary lookup is the serial number. I have 4 PC's all reporting back the same serial number. At each refresh in Altiris a different PC is Activated. So the serial numbers must be corrupted and I would like to change them.

Thanks.
Steve