A little System Handle Frustration here!!!!!!!!!!!!!!

[Christopher McCray_1]

Hello, all.

I tried this morning to go onto the technical knowledge base to browse MCSG documents, when, to my suprise, I was not able to retrieve any using the usual keywords. This is when I discovered that my profile was no longer linked to a system handle!!!

The system handle I was using was to one of my CSS V2500s, so I do not understand why I have been locked out of this resource.

Perhaps one of you can enlighten me???!!

Urgently awaiting your response,

Your friend,

Chris

[Armin Feller]

Hi Chris,

please contact your contract admin for help, they should be able to answer all your questions regarding the system handle.

Regards ...
Armin

[Stefan Farrelly · Accepted solution]

You have to contact your HP account rep - he is the only one who can fix it - or log a call with the Response Centre and they will put it through to contract support.

Either the website isnt working correclty or your contract details have been erroneously updated.

[harry d brown jr]

Chris,

Does anyone else in your company have access to the forums? If they do, maybe they changed what you had access to. I've had that happen to me, and I found that one of our SA's removed me from the "support" list because technically I'm not an SA (system admin), I'm in R&D. I of course got that fixed right away.

live free or die
harry

[John Payne_2]

All of our System handles go to one account here. (Funny enough, the guy that currently holds it doesn't do much with HPUX now, he's the LINUX guy.) He is sharing the system handles with me and a couple other of the SA's here. I had to link them all to me to see them. This way, it is easier for the contract people, they just put all system handles on that account, and we take care of it. There is less complexity in it.

What is your MCSG question, btw?

John

[Christopher McCray_1]

Thanks for your replies, but it is confusing because I had been linked to a system handle, now I'm not.

The Handles are shared out, or at least this one was and this handle I had was to a CSS agreement server, whose status hasn't changed, so I don't know why I was dropped.

John,

I don't have a question and I usually don't because the TKB almost always has the info I need. I unfortunately don't have access to them because of my recent access denial. I just like to enjoy some "light reading" and to keep current.

Thanks again

Chris

[Lisa Mauer]

The same thing happened to us.
I placed a call and they are still working on it. Funny thing - tell them not to update the case and not email you... because when you go to look at the call - You can not read it because you don't have access to anything under that System Handle.... ugh

Anyway - here's what they told me:
Any issues you are having you have to place a call to the number it references. The ITRC response Center number is 800-633-3600 and you request to speak to an ITRC Engineer. One thing I am wondering is if any of this has to do with SAP. Just recently all the agreements were migrated to our new SAP system.