B1000 (and c240 to some degree) UI pause

[Paul Mezzanini]

I have 5 B1000 boxes and something like 25 C240s. The B's do this very annoying pause every now and then. Rarely, the C's do it.

The system's UI just stops like it locked up. The LCD display is still working (network, HD and heartbeat all fine). After what appears to be a random amount of time, they come back from the dead.

They are recieving input during the pause time because they dump their keyboard buffers when the unpause. (Users like to bang the keyboard when it pauses, then bitch when they get two full lines of "bkanrlnadkn")

No syslog errors are being thrown. The HD or network aren't working like mad during the pause.

I would assume it is something like a network timeout going on, but I would assume the mouse would at least remain movable.

Any ideas?

-paul

[Sanjay_6]

Hi Paul,

Check the patch level on the system and the firmware. update the firmware if required and load the latest patch from the support plus CD or thru custome patch manager.

Hope this helps.

Regds

[Paul Mezzanini]

Ok, this is kind of a noobie question, but what is the best place in HP's domain to get the patches/firmware?


I would just browse around for a while but for some reason it is going REALLY slow today.

Thx
-paul

[Hartmut Lang]

We had same problems with a B2000 (HPUX 11i, 256 MB RAM).
X11 seemed to freeze, sometimes even moving mouse was not possible. After some (up to 30-40) seconds system came back.

What we did:
HP suggested main-board change.
Update to latest patches.
Removed additional software.
...
Problem was still there.

HP analyzed some Kernel TOC core-dumps, and said: system is low of memory. System is busy freeing up some RAM.

What did help somehow:
Reduce size of dymanic buffer cache in kernel. So less memory was used by it.
After this change freezes were less frequent and shorter.
Than we added another 256Mb RAM. Problem was gone.

HP said: "Well 11i needs lot of RAM. Maybe 256 Mb is not enough for your machine."

Hardy??????

[Sanjay_6]

Hi Paul,

to access the patch database, go to itrc home, select inidividual patches, if you know the patch name then enter the name in the next screen. If you want to browse the patch database, select the category and then proceed from there.

Hope this helps.

regds