Can not see EMC disks from A6826A fiber card

[Alan Casey]

I have a new fiber card, dual port A6826A on HP-UX 11.i v1.

When I connect this to our CLARIION CX400 and zone it I cant see the disks, ioscan shows the path as UNKNOWN, UNCLAIMED.
When I use a different, single port, Fiber Card I can see it as sdisk, and DGC. And insf install the necessary drivers to access the disks.

This is only happening with the dual port card. I have a call open with EMC, we have ruled out zoning problems or problems with the fiber network.

CAN ANYONE HELP?

warehse1(root)/> fcmsutil /dev/fcd1

Vendor ID is = 0x001077
Device ID is = 0x002312
PCI Sub-system Vendor ID is = 0x00103c
PCI Sub-system ID is = 0x0012ba
PCI Mode = PCI 33 MHz
ISP Code version = 3.2.26
ISP Chip version = 3
Topology = PTTOPT_FABRIC
Link Speed = 2Gb
Local N_Port_id is = 0x610d13
Previous N_Port_id is = 0x610d13
N_Port Node World Wide Name = 0x50060b0000273815
N_Port Port World Wide Name = 0x50060b0000273814
Switch Port World Wide Name = 0x200d080088609ed0
Switch Node World Wide Name = 0x1000080088609ed0
Driver state = ONLINE
Hardware Path is = 0/6/2/0
Maximum Frame Size = 2048
Driver-Firmware Dump Available = NO
Driver-Firmware Dump Timestamp = N/A
Driver Version = @(#) libfcd.a HP Fibre Channel ISP 23x
x Driver B.11.11.03 /ux/kern/kisu/FCD/src/common/wsio/fcd_init.c:Mar 31 2004,12:
14:54

[RAC_1]

If you check the man page of ioscan it reports as follows.

UNKNOWN There is no hardware associated or the type of hardware is unknown

UNCLAIMED no associated software found

Are you using the right driver? Check on partsurfer.hp.com.

[Rita C Workman]

I went out and checked on EMC site for their HBA matrix. The only thing it mentioned on compatability for the A6826A is that it must be configured at 64bit O/S.
Is your 11i...64bit ?

Rgrds,
Rita

Here's the url-Click on EMC Support Matrix at right:
http://www.emc.com/interoperability/index.jsp

[Alan Casey]

Thanks,

This is on HP-UX 11i 64 Bit.

The ioscan shows UNKNOWN, but if I remove the hardware it changes to NO_HW.
It was also able to determine the paths to the SAN so the hardware is definitely seen.

Alan

[Alan Casey]

Any more ideas?
EMC have said its an issue with the Fiber Card.

[Gerhard Roets]

HI Alan.

Need more info.
What system do you have? Did you load the drivers ?

Regards
Gerhard

[Alan Casey]

I'm still having this problem, I tried to attach a fiber tape device and had the same problem. unclaimed.
When I use a different fiber card on this host it works fine.

I installed the latest driver and have all the required patches for the driver

[Alan Casey]

Just another note, when I reboot the host I get the following in the syslog:
fcd: Claimed HP A6826-60001 PCI/PCI-X Fibre Channel port at hardware path 0/6/2/
0 (FC Port 1 on HBA)
0/6/2/0 fcd
init of hardware not successful. id=ab and my_isc=8
init of hardware not successful. id=2 and my_isc=8

[Gerhard Roets]

HI Allan

I do not know if you can ... but did you try a different slot ?


Regards
Gerhard

[Devender Khatana]

Hi,

It is appearing that you card is not getting initialized alongwith system boot up. So can try by swaping slot and card now before doing anything alse.

HTH,
Devender

[Devesh Pant_1]

Could you post your output from ioscan -funC fc

Devesh

[Darrel Louis]

Alan,

Have you installed the A6826A driver software?
Can you post the following info:
- insf -e
- ioscan
- syminq

Darrel

[Tony Scully_2]

Alan,

We are using this card, albeit on SAn attached EMC DMX801, with no issues.

Can you post the output of the following commands:

model
swlist
fcmsutil /dev/fcdN (for N=1,2,3,4)
fcmsutil /dev/fcd1 vpd
ioscan -fnu

Also worth using stm (or cstm/xstm) to get an info log from the hardware, and post his as well.

A poster above made a good suggestion, to try another slot. I think these cards are only supported in a particulcar voltage slot, but I think they are physically keyed, so you cannot get the wrong slot.


Cheers,
Tony.

[Alan Casey]

Thanks,

I have the latest driver installed, and cant try a different slot.

Model: 9000/800/A500-5X
I installed all the required patches as well as any other patches for fiber cards.

warehse1(root)/> /opt/fcms/bin/fcmsutil /dev/fcd1

Vendor ID is = 0x001077
Device ID is = 0x002312
PCI Sub-system Vendor ID is = 0x00103c
PCI Sub-system ID is = 0x0012ba
PCI Mode = PCI 33 MHz
ISP Code version = 3.3.153
ISP Chip version = 3
Topology = PTTOPT_FABRIC
Link Speed = 2Gb
Local N_Port_id is = 0x610d13
Previous N_Port_id is = 0x610d13
N_Port Node World Wide Name = 0x50060b0000273815
N_Port Port World Wide Name = 0x50060b0000273814
Switch Port World Wide Name = 0x200d080088609ed0
Switch Node World Wide Name = 0x1000080088609ed0
Driver state = ONLINE
Hardware Path is = 0/6/2/0
Maximum Frame Size = 2048
Driver-Firmware Dump Available = NO
Driver-Firmware Dump Timestamp = N/A
Driver Version = @(#) libfcd.a HP Fibre Channel ISP 23x
x Driver B.11.11.05 /ux/kern/kisu/FCD/src/common/wsio/fcd_init.c:Feb 25 2005,15:
52:23

fc 1 0/6/2/0 fcd CLAIMED INTERFACE HP A6826-60001 2Gb
Dual Port PCI/PCI-X Fibre Channel Adapter (FC Port 1)
/dev/fcd1
fc 2 0/6/2/1 fcd CLAIMED INTERFACE HP A6826-60001 2Gb
Dual Port PCI/PCI-X Fibre Channel Adapter (FC Port 2)
/dev/fcd2

V I T A L P R O D U C T D A T A
--------- ------------- -------

Product Description : "Dual Port 2Gbps/1Gbps Fibre Channel Universal PCI-X A
dapter"

Part number : "A6826-60001"

Engineering Date Code : "A-4408"

Part Serial number : "US00027973"

Misc. Information : "PW=15W;PCI 66MHZ;PCI-X 133MHZ"

Mfd. Date : "4444"

Check Sum : 0xb2

EFI version : "001.30"

ROM Firmware version : "003.002.168"

Asset Tag : "NA"

[Tony Scully_2]

Alan,

You actually have later drivers than we have on our working system.

# fcmsutil /dev/fcd2

Vendor ID is = 0x001077
Device ID is = 0x002312
PCI Sub-system Vendor ID is = 0x00103c
PCI Sub-system ID is = 0x0012ba
PCI Mode = PCI-X 133 MHz
ISP Code version = 3.2.26
ISP Chip version = 3
Topology = PTTOPT_FABRIC
Link Speed = 2Gb
Local N_Port_id is = 0x011800
Previous N_Port_id is = 0x011800
N_Port Node World Wide Name = 0x50060b00001d7981
N_Port Port World Wide Name = 0x50060b00001d7980
Switch Port World Wide Name = 0x201800606990639e
Switch Node World Wide Name = 0x100000606990639e
Driver state = ONLINE
Hardware Path is = 0/3/1/0
Maximum Frame Size = 2048
Driver-Firmware Dump Available = NO
Driver-Firmware Dump Timestamp = N/A
Driver Version = @(#) libfcd.a HP Fibre Channel ISP 23x
x Driver B.11.11.03 /ux/kern/kisu/FCD/src/common/wsio/fcd_init.c:Mar 31 2004,12:
14:54



# fcmsutil /dev/fcd2 vpd
V I T A L P R O D U C T D A T A
--------- ------------- -------

Product Description : "Dual Port 2Gbps/1Gbps Fibre Channel Universal PCI-X A
dapter"
Part number : "A6826-60001"
Engineering Date Code : "A-4408"
Part Serial number : "US00017407"
Misc. Information : "PW=15W;PCI 66MHZ;PCI-X 133MHZ"
Mfd. Date : "4419"
Check Sum : 0xb9
EFI version : "001.30"
ROM Firmware version : "003.002.168"
Asset Tag : "NA"

EMC can be very difficult to get good support out of, but they should be able to state that they have qualified the card at exactly those firmware/driver revs.

The server we have these cards on is an RP3440, so not that different from your A500.

Cannot think where to go next?

Cheers,

Tony.

[Tony Scully_2]

Alan,

In the ioscan, the device is CLAIMED -- is that what you have seen all along?

Tony.

[Alan Casey]

Thanks for that.
I have opened a Hardware call with HP, hopefully they will come out and try different slots/card

[Alan Casey]

Hi Tony

Yes the fiber card has always been Claimed.
Its the Hardware attached to it that will not claim:

fc 1 0/6/2/0 fcd CLAIMED INTERFACE HP A6826-60001
2Gb Dual Port PCI/PCI-X Fibre Channel Adapter (FC Port 1)
/dev/fcd1
unknown -1 0/6/2/0.97 UNCLAIMED UNKNOWN FCP Domain
unknown -1 0/6/2/0.97.4.255.1 UNCLAIMED UNKNOWN FCP Devic
e Interface
unknown -1 0/6/2/0.97.5.255.1 UNCLAIMED UNKNOWN FCP Devic
e Interface

[Tony Scully_2]

Alan,

I'm sure the response centre will be able to sort this -- it kind of looks like the problem is with the fcp driver not the fcd, but that woudl be really odd.

I'm not at all familiar with Clariions, so if the problem is there, I cannot help!

Good luck in getting this one fixed!

Tony