Cannot add new users following HP-UX 11 upgrade

[Carol Chimes]

Hello there, hope someone can help me.

I recently performed my first OS upgrade (10.20 to 11.00, 32 bit), I was pleased that everything had gone so well, but .... I have now found out that we are unable to add new users onto the system (via Sam, using templates) we get the following error message: Failed to add the user 'nnnnnnnn'. an invalid argument was supplied to an option in the command '/USR/SAM/LBIN/USERADD.SAM'

I have applied the latest Sam patch (23876) ... no change. HP in the UK have advised that, as this is a trusted system, I should un-trust and then trust the system again.

I have never done this before, is it as simple as doing a tsconvert -r and then running Sam to trust the system again?

Has anyone else done this? Are there any pitfalls that I should be aware of?

Any advice you can offer a nervous novice would be much appreciated!

Many thanks, Carol Chimes

[Michael Tully · Accepted solution]

Hi Carol,

There is no problem in converting back to un-trusted and then re-converting. The only thing you will find is that all user passwords will expire once you have re-run trusted.

# tsconvert -r (un-trust)
# tsconvert (trust)

HTH
-Michael

[Sanjay_6]

Hi,

Have a look at this if you want to create user thru command line

http://us-support.external.hp.com/cki/bin/doc.pl/sid=f5f7dd0d1dd1c316f7/screen=ckiDisplayDocument?docId=200000051006250

Hope this helps.

thanks

[Sanjay_6]

Hi Carol,

Do you have patch PHCO_23876 on the system.

Have a look at this thread.

http://us-support.external.hp.com/cki/bin/doc.pl/sid=62a6f39915dc79670f/screen=ckiDisplayDocument?docId=200000055237110

Hope this helps.

Thanks

[Sanjay_6]

Hi carol,

Have a look at this patch equivalency table between 10.20 and 11.0

http://us-support.external.hp.com/cki/bin/doc.pl/sid=62a6f39915dc79670f/screen=ckiDisplayDocument?docId=200000055784766

Maybe one of these patches may fix your problem.

Hope it does.

thanks