cannot change password when the password has been expired

[Andy Ch]

login: user1
Password:
Your password has expired. Choose a new one
Changing password for user1
Old password:
Sorry.

There is no problem on changing the password by root or by user (at unix prompt). However, if the password expired, when the user login and entered the old password, then it only returned the "Sorry" and then back to the login prompt again.

[Anshumali]

Is the old password correct?
Looks like its not taking the old password and pushing you back..

[Andy Ch]

Yes. it is because our customer told me that he put the right password at this prompt.

[Ivan Krastev]

Check for special symbols in old password if any.
Some of symbols are control for the terminals.

regards,
ivan

[Andy Ch]

ok, I will call our customer to verify it, Thanks.