Cant see PCI 4-Channel RAID160 SA SCSI Controller??

[Greg Simonsen]

hi, im a hp newbie and i am trying to verify the installation of a PCI 4-Channel RAID160 SA SCSI Controller in an rp3410 system (running B.11.11).

I have downloaded and insatlled the drivers from hp's website. When i do an swlist i see

RAID-00 B.11.11.01 PCI RAID; Supptd HW=A5856A
RAID-01 B.11.11.03 RAID SA; Supptd HW=A7143A/A9890A

The later being the card. When i do an ioscan -kfn | grep ciss (as hp suggests in there doc.) i get nothing? Which tells me the device files did not get created during install? what to do now?

[Stf]

Could you make :

# ioscan -fn

and look at UNCLAIMED lines please, and can you attach the line?

Stf ;-)

[Andrew Rutter]

hi, you could also try an

#insf -e

that will re-create the device files if they havent being created.
Did you reboot the server after the driver installation?

#ioscan
should at least see the interface even if un-recognised properly if the cards intalled properly.
Also you should see the card at PDC before startup in the IO menu just to verify its installed in the slot correctly.

andy

[Hoang Chi Cong_1]

Did you try with ioscan -fun command?
Please try by this way:

SAM -> Peripheral Devices -> Card -> Action -> Diagnoss missing Card

Regard,

Jimkery

[Saurav_1]

TO use the device you have to run /opt/raid4si/irm. It will automatically list the installed hardware. Otherwise it will immidiately reply as Hardware not installed.

Cheers

[Greg Simonsen]

Stf, when i do an ioscan -fn the only UNCLAIMED device is;

unknown -1 0/7/2/0 UNCLAIMED UNKNOWN PCI Display (10025159)

which i understand is the VGA adapter?

andy, yes i have rebooted the server a number of times after installation and i have reinstalled the drivers a couple of times in hope that the device files will be created.

PDC I/O looks like this

PCI DEVICE INFORMATION
Path Vendor Device Bus Slot
Description (dec) Id Id # #
----------- ----- ------ ------ --- ----
USB 0/0/1/0 0x1033 0x35 0 0
USB 0/0/1/1 0x1033 0x35 0 0
USB 0/0/1/2 0x1033 0xe0 0 0
IDE cntlr 0/0/2/0 0x1095 0x649 0 0
SCSI bus cntlr 0/1/1/0 0x1000 0x21 32 0
SCSI bus cntlr 0/1/1/1 0x1000 0x21 32 0
Ethernet cntlr 0/1/2/0 0x14e4 0x1645 32 0
Communications dev 0/7/1/0 0x103c 0x1290 224 0
Comp. ser cntlr 0/7/1/1 0x103c 0x1048 224 0
8514-cmpbl cntlr 0/7/2/0 0x1002 0x5159 224 0

Jimkery, Diagnose missing card in SAM only shows CharDrv which i understand is a parallel interface driver?

Saurav, /opt/raid4si/ does not contain irm it only contains 'bin' and 'firmware'. irm is found in /usr/sbin/irm.

Thanks for help, but i am still no closer?

Greg

[marie-noelle jeanson_1]

Greg,

1. Please note that, according to the release notes for RAID 4Si (A5856A), http://docs.hp.com/en/J6173-90008/index.html,
under Compatibility information, at
http://docs.hp.com/en/J6173-90008/ch01s04.html#d0e279,
there is no mention of support of the rp3410 system. May it be the problem?

Or you can find a table of supported platforms for RAID at:
http://www.hp.com/products1/serverconnectivity/storagesnf2/adapter14/specifications/index.html


2. Also this mail thread talks about RAID install problems on rp3410 But not with your card A5856A):
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=621221
You may look into it too.


Regards,

Marie-Noelle

[marie-noelle jeanson_1]

Greg,

Actually, I realize that your card is in fact A7143A which is indeed supported with rp3410:
http://www.hp.com/products1/serverconnectivity/storagesnf2/raid160/specifications/index.html

So only the last part of my previous message applies.

Regards,

Marie-Noelle

[Greg Simonsen]

thanks Marie-Noelle, i have read that article before and didn't get much help from it :(

It seems to me that the card just simply is not being picked up hardware wise. The software is definately there. The only thing i see when i do an ioscan that remotely looks like the card are;

ext_bus 2 0/1/1/0 c8xx CLAIMED INTERFACE SCSI C1010 Ultr
a160 Wide LVD

ext_bus 3 0/1/1/1 c8xx CLAIMED INTERFACE SCSI C1010 Ultr
a160 Wide LVD

Are these just the SCSI interfaces?

[Andrew Rutter]

hi,

it looks like the hardware is not been seen to me at pdc.

2 things

the rp3410 only has 2 out of the 4 slots functional so try a different slot.the rp3440 has all 4 functional.
check this link
http://www.hp.com/products1/servers/rackoptimized/rp3400_series/index.html

also check the firmware on the box is upto date.
latest version available is
Patch Description: s700_800 11.11 rp3410/rp3440 PDC44.24,BMC02.34,MPE.02.29 FW
PHSS_30838

Andy