EMS reports: "Service processor not responding"

[Herbert Loevenich]

Dear HP community,

could you be so kind and advise the next steps.
I've only LAN access to the system, I can not check on the console the service processor status. I'm getting every four days the following mail into my root account:

>- Event Monitoring Service Event Notification -<

Notification Time: Wed May 31 15:07:30 2006

apps1 sent Event Monitor notification information:

/system/events/core_hw/core_hw is >= 3.
Its current value is SERIOUS(4).

Event data from monitor:

Event Time..........: Wed May 31 15:07:30 2006
Severity............: SERIOUS
Monitor.............: dm_core_hw
Event #.............: 32
System..............: apps1

Summary:
Service processor not responding

Description of Error:
The operating system is unable to communicate with the service processor.

Additional Event Data:
System IP Address...: 10.1.150.51
Event Id............: 0x44786b1d00000000
Monitor Version.....: B.01.00
Event Class.........: System
Client Configuration File...........:
/var/stm/config/tools/monitor/default_dm_core_hw.clcfg
Client Configuration File Version...: A.01.00
Qualification criteria met.
Number of events..: 4
Associated OS error log entry id(s):
0x44786b1d00000000
Additional System Data:
System Model Number.............: 9000/800/A500-6X
OS Version......................: B.11.00
STM Version.....................: A.31.00
EMS Version.....................: A.03.20
Latest information on this event:
http://docs.hp.com/hpux/content/hardware/ems/dm_core_hw.htm#32

v- D E T A I L S -v

FRU Physical Location: 0xffffffffffffff00
FRU Source = 0 (unknown, no source stated)
Source Detail = 0 (unknown, no source stated)

>- End Event Monitoring Service Event Notification -<

HP UX 11.00 Software Status:
HWE1100 B.11.00.0206.5 Hardware Enablement Patches for HP-UX 11.00, June 2002
QPK1100 B.11.00.56.5 Quality Pack for HP-UX 11.00, March 2002


Would the latest QPK and HWE as well updated the Firmware revision of the Service Processor ?
Any other Advise are welcome.

Thanks,

Herbert

[Torsten.]

Get the current status of the GSP:

# stty +queryGSP < /dev/GSPdiag1

reset if needed

stty +resetGSP < /dev/GSPdiag1

Get the firmware version:

GSP> help (written in the first line - post it)

The GSP firmware is not a part of the patch bundle.

[Chauhan Amit · Accepted solution]

Hi Herbert,

HPUX 11.00 - Installing the latest patch to the OnlineDiags has been seen to fix the above problem.

Your STM Version is
STM Version.....................: A.31.00

*** A.34.00 on HPUX 11.00 is not affected by this problem.

-Amit

[Torsten.]

Your current diagnostics version A.31.00 is the june 2002 release and should be updated to A.44.00 (march 2004 - latest 11.00 release).

http://h20293.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6191AAE

[Andrew Merritt_2]

After updating to the A.44.00 version of OnlineDiags, you should apply the latest patch, which is currently PHSS_34286. This fixes a number of critical issues.

Andrew

[Herbert Loevenich]

I'll go an install the lastest available HP-UX 11.00 patch bundle and the Online Diagnostic package.