Error Accessing STM

[Scott Buckingham]

On our HP-UX 11.00, K-360 box, I'm trying to access the Support Tools Manager utility (xstm) but I keep getting this message:

A message could not be retrieved from the stm message catalog.

This occurs with stm and cstm as well. Is this telling me something is not installed right or am I just missing a file and/or path setting? Running mstm displays this:

Exiting the STM UI due to an unexpected error.
Failed to convert a catalog message into an text string for an error message:
Catalog File : stm
Catalog Version : A.03.00
Catalog Type : 25
Message Set Number : 141
Message Number : 130
Message Size : 60

Possible Causes/Recommended Action:

Possible problems:
- Message Catalog does not exist.
- Path to message catalog or message catalog itself
has file system permission problems.
- Message set or message number does not exist in the catalog.

An Internal Application error. Refer to the UI Activity log for more
information.
A message could not be retrieved from the stm message catalog.

This is my first time trying to use this tool.

[Ashwani Kashyap]

Is the diagnostics running ??

[Scott Buckingham]

How do I tell? What process should I look for?

[Ashwani Kashyap]

Do a
#ps -ef | grep -i diag

you should see daigmond and diaglod running .

If its not running start it up by
#/sbin/init.d/diagnostic start .

Waith for few minutes and run stm again .

[Scott Buckingham]

Yes, both of these processes are running (have been since May 24th). What should I try next?

[Ashwani Kashyap]

Try stopping and restarting diagnostics with
/sbin/init.d/diagnostics stop/start .

What version of diagnostics are you using . YOu probably need an upgrade of diagnistics from the latest support tools CD and it can be done online .

[Helen French]

This could be patch issue. Do you have the latest STM patches installed on the system? If not install it and that may resolve the issue.

Also, there was some problem with "message catalogs" on the older versions of STM, but it got resolved in the latest releases. If you 've got an old version, consider upgrading it to a new one. You can download it from the web.

[Scott Buckingham]

Thanks for the suggestions. I'm sure I'll need to upgrade as I know for a fact nothing has been done in this regard for the past 3 years!

I'll look for the download.

Thanks again!