Error message about fc adapter

[Waqar Razi]

We had an error message on one of L class servers about the fc adapter:

CURRENT MONITOR DATA:

Event Time..........: Thu Dec 11 04:01:10 2008
Severity............: MAJORWARNING
Monitor.............: dm_TL_adapter
Event #.............: 1007
System..............: apple.col.com

Summary:
Adapter at hardware path 0/9/0/0.174 : Fibre Channel inquiry failed


Description of Error:


Inquiry failed on FCP device.



Probable Cause / Recommended Action:


No satisfactory acknowledgement was received in response to
an inquiry command issued to a Fibre Channel device.

A Fibre Channel device may be OFFLINE or in a failure
state.

Do the following:
1. Check device panels to ensure that Fibre Channel
devices are ONLINE.
2. If all Fibre Channel devices are ONLINE, examine
the log entries to detect internal device problems.

If the problem persists, it may be required to isolate and
replace faulty Fibre Channel devices.




Additional Event Data:
System IP Address...: 203.240.111.29
Event Id............: 0x4940d6d600000000
Monitor Version.....: B.01.00
Event Class.........: I/O
Client Configuration File...........:
/var/stm/config/tools/monitor/default_dm_TL_adapter.clcfg
Client Configuration File Version...: A.01.00
Qualification criteria met.
Number of events..: 1
Associated OS error log entry id(s):
0x4940d6d600000000
Additional System Data:
System Model Number.............: 9000/800
OS Version......................: B.11.00
EMS Version.....................: A.03.20
STM Version.....................: A.30.00
Latest information on this event:
http://docs.hp.com/hpux/content/hardware/ems/dm_TL_adapter.htm#1007

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Component Data:
Physical Device Path....: 0/9/0/0.174

I/O Log Event Data:

Driver Status Code..................: 0x000003EF
Length of Logged Hardware Status....: 0 bytes.
Offset to Logged Manager Information: 0 bytes.
Length of Logged Manager Information: 0 bytes.

Manager-Specific Information: (no data available)

This fc adapter is connected to StorageTek tape library. I can see tape drives using ioscan and I can see the fc adapter on the system as well.

Any guideline in this regard is highly appreciated.

[Analyst]

Hi Waqar,

Have checked the Fc adapter using fcmsutil command.

If not check for the same.

online/offline....

Thanks,
Analyst

[Waqar Razi]

Hey analyst,
can you please give me more guidance in this regard? I have never used fcmsutil before

[Analyst]

Hi waqar,

go along the steps

1. Check for the Driver state parameters:- online/offline/Awaiting for linkup

fcmsutil /dev/td1


2.To Enable /disable

fcmsutil /dev/td1 (enable/disable)

3.Print a short listing of the statistics maintained by the driver, with /dev/td1 as the device file.

fcmsutil /dev/td1 stat -s

4. Send 5 echo packets of 200 bytes each to a remote N_Port with loop_id 4, with /dev/td1 as the device file

fcmsutil /dev/td1 echo -l 4 200 5

5. To clear the statistics maintained by device file.

/opt/fcms/bin/fcmsutil device_file clear_stat---

6. Perform a Internal loopback test, sending 1000 packets with /dev/td1 as the device file.

fcmsutil /dev/td1 lb int crpat 1000

Thanks,
Analyst.

[Steven E. Protter]

Shalom,

I would say the card has failed.

Check the cable, the array and such, but this card seems dead.

You should be able to use mstm cstm or xstm to run further hardware tests.

If dead, call HP hardware for replacement.

SEP

[Waqar Razi]

If the card is dead, how is it able to show up in ioscan and showing tape devices connected to it?