Error within cstm

[Tom Wolf_3]

Hello all. We're running version A.49.10 of cstm on a HP-UX 11i server. I'm experiencing the following problem within cstm:

# cstm
Running Command File (/usr/sbin/stm/ui/config/.stmrc).

-- Error --
The process for retrieving device maps from the current test system failed for
an unknown reason.
The process will be restarted the next time a system is made the current test
system.
Please Refer to the UI Activity Log for more details.

-- Information --
Support Tools Manager


Version A.49.10

Product Number B4708AA

(C) Copyright Hewlett Packard Co. 1995-2005
All Rights Reserved

Use of this program is subject to the licensing restrictions described
in "Help-->On Version". HP shall not be liable for any damages resulting
from misuse or unauthorized use of this program.

-- Information --
Aborting all open command files.

cstm>map
* * * N O C U R R E N T S Y S T E M * * *

cstm>

I tried stopping and restarting /sbin/init.d/diagnostic to see if that would clear the error but had no success.

Is anyone aware of a patch or other fix for this issue?

Any help is greatly appreciated.

Thank you.

[Sanjay_6 · Accepted solution]

Hi,

you can try the patch "PHSS_34166" for this version of STM.

http://www2.itrc.hp.com/service/patch/patchDetail.do?BC=patch.breadcrumb.main|patch.breadcrumb.search|&patchid=PHSS_34166&context=hpux:800:11:11

Hope this helps.

regds

[Tom Wolf_3]

That did the trick. Thanks for your help.