hard drive failure - part II

[chad_c]

Hi,

We recently had a hard drive failure on one of our HPUX 4440 servers.

Can anyone shed some light on how to find out the type and info of the failed hard drive for ordering purposes?

N/A 1 0 N/A N/A FAILED
external 1 1 DISK 72.8 GB OK
external 1 7 PROCESSOR
external 3 0 DISK 72.8 GB OK
external 3 1 DISK 72.8 GB OK
external 3 2 DISK 72.8 GB SPARE (activated)

Participating Physical Disk(s)...... Ch:ID
1: 0 <-- NOT RESPONDING
1: 1
3: 0
3: 1

Participating Spare Disk(s)......... Ch:ID
3: 2 <-- activated for 1:0


Rgds,
Chad

[Michael Steele_2]

Hi Chad:

Please post this info.

1) model
2) uname -a

3) cstm<<-EOF
runutil logtool
rs
EOF

[chad_c]

thanks for the response...here are the posted command outputs:

riovo# model
9000/800/rp4440
riovo# uname -a
HP-UX riovo B.11.11 U 9000/800 1010450809 unlimited-user license
riovo#

riovo# cstm<<-EOF
> runutil logtool
> rs
> EOF
Running Command File (/usr/sbin/stm/ui/config/.stmrc).

-- Information --
Support Tools Manager


Version A.47.00

Product Number B4708AA

(C) Copyright Hewlett Packard Co. 1995-2002
All Rights Reserved

Use of this program is subject to the licensing restrictions described
in "Help-->On Version". HP shall not be liable for any damages resulting
from misuse or unauthorized use of this program.

cstm> runutil logtool
-- Logtool Utility --
To View a Summary of Events in a Raw Log

1. Select a raw (unformatted) log file. (File Menu -> "Select Raw")
The current log file ends in ".cur", e.g. "log1.raw.cur".
You do not have to switch logs.

2. View the summary of the selected log file. (View Menu -> "Raw Summary")

To Format a Raw Log

1. Set the format filter for the types of entries you want to see.
(Filters Menu -> "Format"). To see all entries, skip this step.

2. Format the raw log file. (File Menu -> "Format Raw")

3. Display the formatted file. (View Menu -> "Formatted Log")

4. To further narrow the entries displayed, set a display filter.
(Filters Menu -> "Display" -> "Formatted")

For more information, use the on-line help (Help Menu -> "General help").

Logtool Utility>rs
Select Raw processing file /var/stm/logs/os/log1.raw.cur
Number of entries analyzed is 1.
Number of entries analyzed is 51.
Number of entries analyzed is 69.
The Select Raw operation completed.

The Display Raw Summary operation is currently in progress.

-- Converting a (792) byte raw log file to text. --
Preparing the Logtool Utility: View Raw Summary File ...

.... riovo : 156.24.39.51 ....

-- Logtool Utility: View Raw Summary --

Summary of: /var/stm/logs/os/log1.raw.cur

Date/time of first entry: Thu Apr 28 09:13:54 2005

Date/time of last entry: Fri Jul 25 12:09:28 2008



Number of LPMC entries: 0
Number of System Overtemp entries: 0
Number of LVM entries: 0
Number of Logger Event entries: 1

Number of I/O Error entries: 68


Device paths for which entries exist:

(68) 0/5/2/0

Products for which entries exist:

(68) RAID Interface Controller

Product Qualifiers for which entries exist:

(68) SmartArray RAID

Logger Events for which entries exist:

(68) ciss
-- Logtool Utility: View Raw Summary --
View - To View the file.
Print - To Print the file.
SaveAs - To Save the file.
Enter Done, Help, Print, SaveAs, or View: [Done] #.
riovo#

[Grayh]

the above dosen't provide much info:-

the following would tell the size & part number of the failed disk if it lists in ioscan:-


#ioscan -fnC disk
#echo "map selall info;wait infolog" | cstm

[Andrew Rutter]

hi,

it looks like your using a smart arary card or an MSA box?

difficult to know when guessing.

but try this

#ioscan -kfnd ciss

to find out the device file, (like ciss3 ciss4) then use saconfig and sautil

#sautil /dev/ciss4 -s

#saconfig /dev/ciss4

where ciss4 is your dev file number from ioscan

Andy

[Andrew Rutter]

hi,

if the previous outputs do not show you more information, then its a case of going to the disk and pulling it out and looking at it.

the disk will have a red led on it, probably with a cross through it. all the good disks will be green

Andy

[Torsten.]

Some useful information is already in your thread part I:

the other disks are

Disk Capacity.................................... 72.8 GB
Device Status.................................... OK
Device Vendor ID................................. COMPAQ
Device Product ID................................ BF07288285
SCSI Transfer Rate (actual)...................... Ultra-160


Device Product ID................................ BF07289BC4

Device Product ID................................ BF07289BC4
...



So now you need to go to http://partsurfer.hp.com and look up spare drives for a MSA30.

[chad_c]

thanks for all the replies.....

[chad_c]

.