How do I find the product number of my system.

[Matt_280]

I have versions from
10.01
10.20
11.0

The one thread on here I found did not work for me.

It would be nice also to know how to get the product numbers for any piece of hardware since the HP 800 numbers is asking for this all the time now (but they cant tell us how to find it).

I have searched google endlessly with no luck. No, the systems are not at my location. Please help.
THanks

[Steve Steel]

Hi


Look at stm and the info option.


Steve Steel

[Svetoslav Gyurov]

Hi,

Run stm as root, after that press SPACE on the line which says "system", which will select the item after that press TAB to go to the Menu, select Tools, select Information and after that select Run, this will fire up a procedure which will return you the system serial number and the product number. Regards.


--
sve

[Matt_280]

I must be a complete idiot because I spent the last hour (before posting here) looking over every menu in STM with nothing to show for it.

Info Option?

[Torsten.]

Hi,

# echo "sel dev 1;info;wait;il"|grep -i "current product"

works fine for servers. You can also find the serial number in that way.

[Matt_280]

Torsten - Nope, I get nothing returned.

[Torsten.]

What kind of servers do you have? Seems to be a little old ;-)

[Matt_280]

From the 9000 Family. D, K and N class.

HPUX 10.01, 10.20 & 11.0

[Andrew Rutter]

hi matt,

for the d k and n class just type model at the command line.

#model

this will return something like

800/821/D350

D350 is the server model

Andy

[Torsten.]

OK, you can't get the serial/product information for K- and D-classes by command. You have to open the front door and have a look. It's written on the label. But try the given command on the n_class.

[Pete Randall]

Matt,

You could also try checking PartSurfer:

http://partsurfer.hp.com/cgi-bin/spi/main

Enter your server and it will return the model number, like this:

D350 - A3334A, A3335A, A3335AR, A3344A, A3344AR, Z7640A

So, the model number is going to be one of those.


Pete

[Matt_280]

Pete - Yeah, I got the following for a K210.

9000 Server - K210 : A3224A, A3281A, A3281AR, A3282A, A3282AR, Z7636A

Thats still a ways off from a single answer.

Why is this so hard?

[Matt_280]

Product Number.

Not Model Number or Serial Number.

[Patrick Wallek]

If you have copies of your support contracts, then look at them. The product number will be there.

[marie-noelle jeanson_1]

Matt,

Isn't the product number written on a sticker somewhere on the systems?

Marie.

[Torsten.]

The best way to be sure about the product number is to walk to the system, open the front door and read the label.

[Matt_280]

If it was only that simple. The systems are spread out all over the globe.

And the people at these remote locations can barely handle flipping the ON switch.

[Darrel Louis]

Matt,

With STM you should see the Product-Number.
Check if you have the latest version of STM.

try the following:
# cstm
cstm> map
cstm> sel dev 1;info
cstm> il

Goodluck

Darrel

[Bill Hassell]

If STM is installed on all the systems, you can use this one-liner to get everything available from HP-UX about the processor:

echo "selclass qualifier cpu;info;wait;infolog" | /usr/sbin/cstm

Unfortunately, product numbers are different than model numbers and are primarily used for marketing. The above command will all the available information from CPU revisions to processor revisions.

It's important to keep an inventory if what you have, as painful as it may be to collect. HP service (primarily hardware support) will need product numbers as these are tied to contracts. Software support is easier since pruduct numbers are seldom used to describe a problem. Usually just a model or even just a series or class (like K-class or D-class) is needed for software support. Note also that hardware support will always request the serial number which is definitely not available for 10.01 and 10.20 systems. Serial numbers that are readable from HP-UX are only available on the newer models (which can't run anything prior to 11.00).

What you may need is to get a digital camera (with closeup capability) to each of the button pushers. It would be nice if all the systems had the product/serial-number nameplate in the same place (like next to the power cord). So for some of the models, you'll need to get a front and back picture, then ID the series and then look in the User manual (they're online at docs.hp.com) to find the location. For instance, some A-series computers have a pullout card with the information while K-class boxes have it behind the front door.