How to analyse system crash image ?

[Arunvijai.S]

Hello All,

My server PA 11.11 (9000/800/A500-6X)is crashing unexpectedly. I would like to analyse the root cause of the problem. Please assist me to do.Just let me know what are the stpes invloved in analysing the kernel crash..

Thanks,
Arun

[Robert-Jan Goossens]

Hi Arun,

Check this thread,

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=195219

Regards,
Robert-Jan

[Sanjay_6]

Hi,

Try this,

http://www1.itrc.hp.com/service/cki/docDisplay.do?docLocale=en_US&docId=200000072399670

The itrc doc id is OZBEKBRC00000611.

Hope this helps.

Regds

[Franky_1]

Hi Arun,

you could try the q4 - utilities under /usr/contrib/bin

Read the man pages on how to use it

Thanks

Franky

[Trond Haugen]

You may not want to spend too much time looking into this. I would suggest taking a look at /etc/shutdownlog. It should tell you why the system went down and you can Call HP Support with that information and let them analyze the crash.

Regards,
Trond

[Elena Leontieva]

Arun,

This paper provides a little bit of theory on cras dumps:

http://www1.itrc.hp.com/service/iv/docDisplay.do?docId=prodITRC/DE_SW_UX_swrec_EN_01_E/Dump.pdf

And this document gives you step-by-step instructions that I always follow:

DocId: OZBEKBRC00000611

Elena.