HPUX server receiving error. New to HPUX.

[short_bus]

All,

I just inherited 4 HPUX servers. Last night i received the following error:

Event data from monitor:

Event Time..........: Wed May 2 08:12:00 2007
Severity............: MAJORWARNING
Monitor.............: dm_ses_enclosure
Event #.............: 306
System..............: raptor.hsn.net

Summary:
Enclosure at hardware path 0/4/0/0.8.0.255.0.10.0 : Hardware failure


Description of Error:

One of the two temperature sensors on the enclosure services controller in
slot B is reporting inconsistent data.

Probable Cause / Recommended Action:

One of the two temperature sensors on this controller card is reporting a
status different enough from the other temperature sensors on the other
controller card in the enclosure to indicate the temperature sensor may be
failing. Inspect/verify the controller card.

User Defined Annotation: .

Additional Event Data:
System IP Address...: 10.16.6.167
Event Id............: 0x4638801100000000
Monitor Version.....: B.01.00
Event Class.........: I/O
Client Configuration File...........:
/var/stm/config/tools/monitor/default_dm_ses_enclosure.clcfg
Client Configuration File Version...: A.01.00
Qualification criteria met.
Number of events..: 1
Associated OS error log entry id(s):
None
Additional System Data:
System Model Number.............: 9000/800/A500-44
OS Version......................: B.11.11
System Serial Number............: USC41296PF
System Software ID..............: 505760578
EMS Version.....................: A.04.00
STM Version.....................: A.47.00
Latest information on this event:

I dont know how to view environment commands like in solaris. It would be prtdiag -v in solaris. How can I determine if this is a real fault?

Thank You

[Drew Roberts]

It's pretty much what it says. Two temperature sensors are reporting very different temperatures. If you have a support contract with HP, give them a call. One of them likely needs to be replaced.

[Alan Casey]

Sounds like a hardware fault, I would log a hardware call with HP.
They will investigate the error with you before dispatching an engineer.

[Drew Roberts]

Let me amend my statement by saying that if it only occurs once, you should be able to safely ignore it. If it occurs frequently, have it looked at.

[short_bus]

What is the command that you can use to view this information? I would use prtdiag -v in solaris?

[Peter Leddy_1]

Hi,

You can access STM(Support Tools Manager) through a few interfaces(cstm, xstm & mstm) to view your hardware/log files and run some tests also, this is a very usefull tool when diagnosing hardware faults.

Have a look at this tutorial on how to use it.

http://docs.hp.com/en/diag/stm/stt_summ.htm

Regards,

Peter

[MHudec]

Check the status of enclosure via stm (command line utility is cstm as advised).
cstm->map->sel dev->info->il

# cstm

cstm>map
- find your enclosure device (look for Disk Enclosure in Product field and for it's hw path in Path field)

cstm>sel dev
select it according to it's Dev Num field

cstm>info
- this will gather the information
- wait few seconds

cstm>il
- this will show you infolog with the info like below:


-- Information Tool Log for Disk Enclosure on path 0/2/1/0.8.0.255.0.15.0 --

Log creation time: Thu May 3 04:38:43 2007

Hardware path: 0/2/1/0.8.0.255.0.15.0


Product ID: A6255A


Controller B
------------
FC Loop ID: 255 (decimal)
Enclosure ID: 0
Hardware Path: 0/2/1/0.8.0.255.0.15.0
Serial No: R249K1443006
WW Name (node): 50 06 0B 00 00 0C 6E 17
WW Name (port): 50 06 0B 00 00 19 21 51
Firmware Rev.: HP05

Annotation: AR_02_B


Enclosure Status
----------------

Disk Modules
------------

------------------------------------------------------------
SLOT | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 |10 |11 |12 |13 |14 |
BUS ID | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 |10 | 0 | 0 |13 | 0 |
STATUS |OK |OK |OK |OK |OK |OK |NIN|NIN|NIN|NIN|NIN|OK |OK |NIN|OK |
-------------------------------------------------------------

BP - The disk device is not on the FC link. The enclosure has
determined the disk is operating outside expected parameters
and bypassed the disk device. Check the connection, re-seat, or
replace the disk drive.

NIN - There is no disk device installed in this slot.


Controllers Status
----------- -------------
A: OK
B: OK (Reporting Controller)

Fan Modules Status
----------- -------------
A: OK
B: OK

Power Supplies Status
-------------- -------------
A: OK
B: OK

GBIC Status
-------------- -------------
Controller A
------------
Primary: OK
Expansion: OK

Controller B
------------
Primary: OK
Expansion: OK

Voltage Sensors Voltage Status
--------------- ------- -------------
Controller A
------------
3.3v: 3.22 OK
5.0v: 5.08 OK
12v: 12.16 OK

Controller B
------------
3.3v: 3.20 OK
5.0v: 5.08 OK
12v: 12.24 OK

Temp Sensors Temperature Status
------------ ----------- -------------
Sensor 1: 28 (Celsius) OK
Sensor 2: 32 (Celsius) OK
-- Information Tool Log for Disk Enclosure on path 0/2/1/0.8.0.255.0.15.0 --

Those temp sensors are the lines which interests you.