HPUX troubleshooting documents.

[Jagadesh_2]

Dear All,

I am in to HPUX support environment. If any one of you have a predefined datacenter support document for HP-UX which has technical solutions of various problems faced and the solution to the same.
Any of you have made such a documentation and ready to share the same?

I hope your inputs will be great help for me

Thanks in advance
Jagadesh

[Peter Godron]

Jagadesh,
please see answers to your previous thread:
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=791899
Support documents from support teams is normally geared towards their own environment.
As a first point always use the forum search facility and if nothing useful comes up, raise a thread here.
Regards

[Jagadesh_2]

Dear Peter,

I had already refered that link. I am having lots of technical HP-UX docs too. I am looking for a document which has all technicall probles faced in the datacenter/support environment and the solution (steps to solve the same).

ie: (if i get an alert like file system full what are the things i need to do to solve this issue).

If any one couls able to share these kind of information/docs, it will be very helpful for me.

Thanks
Jagadesh

[Victor BERRIDGE · Accepted solution]

Dear Jagadesh,

I do understand your quest.. we are all in search of some cookbooks..., but realize things do evolve and so by the time you found time to write such documents, they are almost obsolete..
More seriously the finest place for such information is here, and we all know how to solve such problem, searching through the forum is one and asking if not found may solve your problem before the official support line...
But the real difficulty is facing the issue and giving a correct diagnosis. And to achieve this task there are maybe as many solutions as forumers willing to help... and I cannot see how you will solve anything without knowing what is going wrong and that why most of us here are being paid for.
You cant shortcut long term experience...
And only experience will tell you why this rather than...And what you find on this forum is shared experience and most difference in the approach is I believe the way we are "cabled in our brain".
So to begin with here are 3 links to bill McManara threads on favorite sysadmin scripts...:
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=123030
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=178514
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=51050
I would suggest that you read them to see what sysadmin are after (for investigating) usually logs to tell them they have such or such problem...
Once that is done you have the most common incident determination in your hand, then look on this forum how these issues are solved.
I know its asking you some effort but you have your own logic ( you are not me...) and in that respect to be efficient you will have to build your own database based on your own way of thinking (and experience) once the diagnosis is given and correct the rest in "peanuts" (well most cases anyway...).

All the best
Victor

[Fabio Ettore]

Hi Jagadesh,

the only one way to see support documents for HP-UX which has technical solutions is the access to knowledge base of the ITRC site from home page. A 'little' particular: you need a support contract by HP (hence you need to pay). It consists in a system handle (or Customer Identifier) that you have to link to your ITRC user. Only after that (and only after that) you can access to knowledge base and see really a sea of technical documents.
Alternative is the experience of the ITRC forum people.

Best regards,
Fabio

[Jagadesh_2]

Dear Victor Berridge,

Thanks for providing the valuable links to sysadmin scripts.
I will do that.

[Dan Yeatman]

The "HP-UX Software Recovery Handbook" available under the knowledge tree section of itrc (requires support contract) has complete step by step recovery instructions for most HPUX problems you might encounter. This document is based on the experiences and procedures devleoped by HP Response Center engineers.