Install PCI MUX on 11.23 - problems

[ITeam]

Hello,

We have an rx4640 itanium running 11.23 we have installed a PCI mux card (AD279A)into slot 6 and have installed MUX software and patch PHCO_34780.

When we run ioscan it is showing up as unclaimed/unknown:

unknown -1 0/4/2/0 UNCLAIMED UNKNOWN PCI SimpleComm (114f0059)

Within SAM > peripheral devices > cards & devices the slot shows as being occupied, further detail shows "No interfaces found in slot" I tried to install device files:

/usr/sbin/insf -e -H 0/4/2/0 nothing happens then tried insf -e -d pci_mux0 again nothing.


What am I doing wrong (or not doing!) or do I have a faulty card???

Many thanks!

[Steven E. Protter]

Shalom,

1) Is the hardware supported? If not, stop now.
2) Seems it is supported so:
a) Is it in a supported slot. Not all PCI slots support all cards.
b) If it is in a supported slot did you install the right patch and drivers.
c) Check the hardware with cstm/mstm/xstm

I suspect based on the fact that you seem to know what you are doing here that you have faulty hardware, if said hardware is supported.

SEP

[Torsten. · Accepted solution]

You need to install the driver, see this link for more information:

http://docs.hp.com/en/AD279-90002/ch01s03.html

[melvyn burnard]

Couple of questions:
Did you install the software then the patch?
HP recommend the patch be installed BEFORE installing the software.
Did you check the swinstall logs to verify all went ok?
Did the kernel rebuild successfully and rebott work ok?

[ITeam]

Hi Stephen in answer to your questions:

1. Yes it is supported.
2. For this server there doesn't appear to be any slot restrictions.

(I have another rx4640 that has the same card configured in slot 6 and it works!)

3. As per the PCI documentation I have installed the necessary patch listed.

4. As mentioned it shows slot is occupied but won't claim it or allow device files to be created ......

leads me to think dodgy hardware as I don't think I've missed anything?

[Torsten.]

The card should be claimed by pci_mux1 driver.
Your outputs shows "unknown", so I assume the driver is not installed.
You will need the driver AND the patch.

[ITeam]

Hi again,

The driver that was on the OS disk is:

B.11.23.1.1 PCI MUX; Supptd HW=A6748A/A6749A; SW=J3596A

this got installed with the OS at initial install. After the initial OS build we then installed the PCI mux patch - no errors were encountered, everything went ok kernel rebuilt and rebooted successfully.

Please note we have another rx4640 that has the same card installed in slot 6 with B.11.23.1.1 PCI MUX; Supptd HW=A6748A/A6749A; SW=J3596A software installed and this is working fine.

I've got the driver and installing now - will update accordingly.

Thanks for prompt replies.

[ITeam]

Doh! the driver supplied wasn't the correct wrong - got correct driver from HP support/drivers site and can now see MUX.

Thanks all!