Jet Admin Software not working.

[harry_7]

Hi all,

I have 9000/T600 with ver 10.20. My Jet admin software is not working more. I have to reinstall the Jet admin Software. But I have more than 80 Network printers connected with this server and they are working fine.

During the Fresh installation of Jetadmin, will the old printers configuration will remain on the system or I have to reconfigure all the printers again.

Any Idia to solve this problem.

With Regards

Harpreet Singh

[Steven Sim Kok Leong]

Hi,

Always err on the side of caution, why not take a full system backup and have a peace of mind.

Hope this helps. Regards.

Steven Sim Kok Leong

[T. M. Louah]

.. Just in case
Use SAM to save LP Spooler configuration
"Save/Restore Printer Configuration" option

.. Just FYI JetAdmin was Obsoleted by HP
& been replaced by HP`s JD Printer Installer found here:
http://www.hp.com/cposupport/networking/software/HP11e118.SD.html

g`d luck
t??

[A. Clay Stephenson]

Swremove will leave your existing printers in place but if you install the newer 'E' version the existing interface files will be calling programs/scripts that no longer exist. The newer JetDirect software includes a utility called transferqueue that will automatically fix your existing interface files. Read the contents of /opt/hpnpl/TRANSFER.UNX after you install the new software for details.

[A. Clay Stephenson]

One more though, have you simply done an lpshut and an lpsched to restart the scheduler. It is very unusual to need a reinstall of JetAdmin. The others advice to copy everything before the install is sound.

[Bill Hassell · Accepted solution]

First, what version is your JetAdmin (hint: run /opt/hpnp/bin/jetadmin, the revision is on the top line). One of the last versions of JetAdmin is D.06.21 and works OK for both 10 and 11 HP-UX. I haven't heard of JetAdmin failing but certainly it will fail to run if your DNS is messed up or the lp spooler is corrupted.

Rather than reinstall, use hpnpf to print direct to a printer:

/opt/hpnp/bin/hpnpf -x 12.34.56.78 -N /etc/profile

If this works with the IP address, try it with the printer's name. If that fails, you've got DNS problems. Use nslookup to see how IP addresses are being resolved. You can supercede the DNS server by changing the hosts: line in /etc/nsswitch.conf:

hosts: files[NOTFOUND=continue UNAVAIL=continue] dns [NOTFOUND=return UNAVAIL=continue TRYAGAIN=return]

Now put the IP address and hostname for all the printers into /etc/hosts. Check your work with nslookup to see that lookup by hostname and also by IP address returns the correct information. Then try the spooling system again.

JetAdmin was replaced by the Printer Installer code so if you want the latest version, you can download it from HP's website.

In all cases, re-adding the printers with both JetAdmin and Printer Installer is trivial: just use addqueue (the printers must be on and already have their network information loaded). If you use addqueue, use the -h option with IP address rather than hostname and future DNS problems will not affect printing.