jetdirect doesnt appears on SAM

[Kurtkarl]

Hi,

Just removed our Jetadmin software on our hpux 11.0 machine and replaced it with Jetdirect software which I installed this software using swinstall from the command line.

Before, we could access Jetadmin using SAM. Now, JetDIrect is not showing up on SAM and this is the error I'm getting:

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The HP JetDirect printer software is not installed on your system (neither the command "/opt/hpnp/admin/jetadmin" nor the command "/usr/lib/hpnp/admin/hpnpcfg" exist). Therefore, it is not possible to add a printer that is connected to an HP JetDirect interface.
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I tried to create a symbolic link pointing to the directory mentioned on the above error but it didn't help. By the way, Jetdirect works perfectly after the installation using ./hppi from the command line.

Any suggestions on how it will show up on SAM ? Would appreciate your responses.

Thanks
Joey

[Bill Hassell · Accepted solution]

Your version of SAM hasn't been patched recently. For about 8 years, SAM knew that /opt/hpnp is the home for Network printing via JetDirect, and just about the year 2000, the collection of tools was rewritten and renamed, so a change was necessary to SAM to look for both.

After discovering addqueue and removequeue (both commands are found in the old and new versions of HetDirect software), I have never used SAM or the menu program again. To add a printer:

addqueue -h IP-addr -p print_queue_name

[Kurtkarl]

Bill,

HI, actually I have no problem using the addqueue and removequeue commands. In fact it is what I'm using right now to add/remove printers. The reason why we wanted to have this available from SAM is because we allow our Application support person to add users printers and the directions/documentations we provided to them are base on SAM.

Do you by any chance have in mind the name of the latest patch to update our SAM.

THanks
Joey

[Jeff Schussele]

Hi Joey,

Latest 11.0 SAM cumulative is PHCO_23436 - here's a link:

http://support2.itrc.hp.com/service/patch/patchDetail.do?patchid=PHCO_23436&context=hpux:800:11:00

HTH,
Jeff