mouse freeze in c3600 visualize

[INAS IT]

I have this problem: USB mouse freezes on CDE ...and after a while keyb. too.
I reboot the machine and everything is OK but only for a few minutes.
I'm a newbie in HP-UX and it's an urgent problem.
thnx.

razvan

[Steve Steel · Accepted solution]

Hi


Which OS version.

What are the latest CDE XSERVER MOTIF patches


swlist -l fileset |grep PH|grep CDE


Steve Steel

[Alex Glennie]

also rlogin to the box and run top ?

What are you doing or using when the hang occurs. Is the USB mouse attached directly into the work station ?

anything (errors) before you reboot in /var/dt/Xerrors or the syslog.log ?

At the next hang try as soon as the mouse freezes, if that fails
rlogin/telnet to the box and kill dtlogin followed by X, if need be .... are any of the above processes core dumping ?

If yes run "file core", I'd check in /usr/dt/bin and /usr/bin/X11 but a global find :
find / -name | grep core maybe worthwhile.

lastly can you run the following command :

/usr/bin/graphinfo or
/opt/graphics/common/bin/graphinfo
and post the outputs

[INAS IT]

HP-UX 11.0

I attached the result of swlist to this reply.

thnx

[Bill McNAMARA_1]

I'd imagine too, that it's system load.
In which case a TOC is going to be the only way to resolve the issue.

Later,
Bill

[Alex Glennie]

Can u list the full PHSS listing please sounds to me more like an Xserver hang than just a CDE issue ....answering the other questions too will help if this is urgent.

[Steve Steel]

Hi

Put the patches which you do not have on your machine.


PHSS_25880 PHSS_25879 PHSS_25878 PHSS_26490 PHNE_24100 PHSS_26495 PHCO_25527 PHCO_24189 PHNE_25484 PHCO_25707 PHCO_23963 PHKL_18543 PHCO_23651 PHCO_21187 PHKL_25525 PHKL_24027 PHKL_20016 PHKL_25475 PHKL_23226 PHKL_22677
PHCO_23117 PHNE_22566 PHNE_21767 PHSS_25877


Steve Steel

[Robert Gamble]

This may not be your problem, but I experienced the same symptoms on a C3000.

After loading patchset after patchset, and then reloading the OS, an HP Hardware tech said he fixed it before by changing the system board. That did the trick, mentioning that there production issues when the USB hub is connected to the system board.

Good Luck!

[INAS IT]

yes, USB mouse is attached directly to the wrk.
i attached the output of top command and graphics.
I have 94 processes and 91 of them are sleeping..what ?
is this normal?

[Alex Glennie]

I see in the process list a user called ideas ... is this connected with SDRC_IDEAS CAD S/W at all and if so what CAD application are or are you likely to be running on the system ? Is this running at the time of the hang ? What versions

and have you tried http://www.hp.com/go/sdrc look at the technical information link and then General hp-ux tunning information ... the latest patches as per Steve's suggestion is also a good idea !

[Shannon Petry]

Ideas and UG both seem to have lots of problems in HP-UX.
Im not sure your version, but if it is version 9, then make sure your up to IR2. Also, make sure to install the most current versions of OpenGL, and complete patch sets from the March2002 release.

Unigraphics introduced QRM18.0.4.2 which is also causing the X server to hand until ugraf is killed. Since you used a PC to zip your top output I cant see if ugraf is running.
For UG, remove it and re-install up to version 18.0.2 until the Xserver hang is fixed.

As for sleeping processes, this is very normal. All this means is that 91 processes are waiting for something to happen before they go to work.
I.E. nfsd is always active (unless you disabled NFS server), but does not need to do anything until a client makes a request. Thus until such time occurs, it sleeps.

Regards,
Shannon

[INAS IT]

it freezes again..and I followed ur instructions:
ctrl-shift-break: i get a black screen and nothing after...
i rlogin on the machine and kill dtlogin and it says that cannot start X server..
here it is attached form /usr/dt/Xerrors..
i hope that helps..

[INAS IT]

programs installed on this machine are: IDEAS, ANSYS ...
but the problem with X server appears not only when this programs are running ...
this wrk was installed in january when patches for IDEAS recommended was installed..
I think is a problem with X..

[Shannon Petry]

Did you install hp-ux (or a company) from the SDRC supplied CD?
If so, wipe the system and start over. Get current media and patches from HP, and dont use the SDRC supplied anything!

Regards,
Shannon

[INAS IT]

no...I've installed everything from the cd's provided by HP, everything came with the machine. what a hell it costs almost 20.000 $..

[Alex Glennie]

If this were me I'd reboot the box install the list of patches listed by steve on top of the the latest O/S media provided by HP and the Graphics and Technical computing bundle.

I'd also ensure the mouse and keyboard are correctly plugged into the back of the system .... I suspect your last error maybe a red herring but you just don't know ... if you have a spare USB mouse try it.

However if you have a support contract you maybe wise to get HP involved directly.