Please Report Forums Issues (9/4/2001)

[Kimberly Ann]

Hi Everyone,

This is the third installment of this thread. All the feedback from the August 2001 thread has been documented.

Again, please inform me regarding any issues you experience while using the Forums. Please include the URLs from your browser associated with error messages (along with the date and time the error occurred).

I thank you for all your previous feedback, and look forward to hearing from you.

Best regards,
Dan
ITRC Forums Manager

[Sridhar Bhaskarla]

Everyday sometime or the other I encounter the problem that the server is temporarly unreachable. I think HP should do something to stabilize the servers.

-Sri

[CHRIS_ANORUO]

Pls Dan, call you send me you e-mail address. I need to send someting across concerning my Photosmart printer.
My is canoruo@yahoo.com

[Bernie Vande Griend]

Dan,
Just a clarification on my request of posting a question with multiple categories. I wasn't clear enough, but yes, if this is done, it should be done without multiple threads. So basically, one question or thread, with the potenital to list it in multiple categories. I realize that this would probably be a major change, so it may not be worth it.

[Patrick Wallek · Accepted solution]

Dan,

I can see Bernie's point of wanting a question linked to more than 1 area like the hp-ux family and the hardware->hp9000 area, but I think that will open up a can of worms that you really don't want.

Some problems I can see: How do you do the link between categories? If it is linked between categories, how do points that are assigned get stored? Which category are they stored in?

I think a better thing to do would be to move the hardware areas under the OS area, or move the OS area under the hardware, so that you have something like>

Forums > hp-ux and under hp-ux you have hp9000 servers, hp9000 workstations, general, sys admin, ignite, etc.

or

Forums > HP9000 (hp-ux) and under hp9000 you have server hardware, workstation hardware, general, sys admin, ignite, etc.

You could do the same thing for MPE/iX and the 3000s , WinNT and the PC Platforms and Linux and the PC Platforms.

Then you could have the hardware questions for each area come up on the family page with the OS questions.

Hope that makes sense.

Just my $0.02

[Victor_5]

met the error
Error processing SSI file '/cm/FamilyHomeContent/1,1152,LoggedIn!117,00.html'

at
http://forums.itrc.hp.com/cm/FamilyHome/1,1148,117,00.html

for several times from this morning until now, when I press 'refresh', it works.

[Jim Turner]

Hi Dan,

I was trying to return to the hpux forum home from Bala's post.

Clicked on the "hpux" link in "forums > hp-ux > system administration > Executing windows NT based programs from HP-UX server"

Received following error at Address
http://forums.itrc.hp.com/cm/FamilyHome/1,1148,117,00.html

Error processing SSI file '/cm/FamilyHomeContent/1,1152,LoggedIn!117,00.html'

Used back button in browser then clicked on the very same "hpux" link. This time it worked.

Also, response times have degraded as the day has progressed.

Now if I could just get the plumber here to fix the old Norge!

Thanks,
Jim

[linuxfan]

Hi Dan,

I have been getting a lot of SSI errors
Error processing SSI file '/cm/FamilyHomeContent/1,1152,LoggedIn!117,00.html'

As a matter of fact, while replying to this message i got couple of 404 errors as well.

Also last week i was getting "Network unreachable" errors.

I know HP is trying hard to set things right, and we appreciate that.

keep up the good work

-Regards
Ramesh

[James R. Ferguson]

Hi Dan:

Response time has been quite slow today. I've seen the same errors we hhave been seeing for months -- an occassional SSI error; a few truncated pages when refreshing the HP-UX FamilyHome; a blank, white "done" when attempting to login (around 1730 EST); AND, something new:

When attempting to access docs.hp.com I get a "not authorized to view this page" error

Regards!

...JRF...

[Andrew_4]

Dan,

We currently have a 'rabbit out of the hat', where 8 or more points get assigned to an answer within a thread - showing the 'question status'...

This provides a good way of scanning through a forum, to see which answers havn't been 'solved'.

I would like to propose another 'question status' icon : I would like to be able to distinguish between threads where the author is assigning points of any amount... This will allow me to see that my possible contribution to a thread will most likely be rewarded.

The HPUX forum is generally pretty good with points getting assigned, but the Management Software forum is terrible... rarely do points get assigned. (This tells me that Sys Admins are thorough, and understand how communities work, whereas application people don't !)

Perhaps a small icon showing that points have been assigned to at least one of the answers within the thread...

What do you all think ??

Andrew

[Bernie Vande Griend]

I like Patrick's suggestion. It makes a lot of sense. It would probably give the hardware issues more attention too as it makes it easier for us to monitor all HP issues (for example).
Also, another idea along the lines of Andrew's suggestion, is to add an icon for Author, which would designate whether the Author assigns points or not. Maybe if the author assigns points to 75% of his questions he gets an icon designating that. I think that could go a long way in encouraging others to make sure they assign points to their questions.

[Bill McNAMARA_1]

I don't think the percentage of questions points are assigned to reflects much.
I have some questions unassigned, mainly because I got no answer or posted up the solution myself. I think a search for questions that you posted with no points assigned, or similar on your login would be a better way.. ie change the mechanism that a user finds out he has and where he has assigned points to.

PS: is there going to be a tru64 forum opening up soon??

Later,
Bill

[Eileen Millen]

I had trouble logging in yesterday morning for a while. After typing in my login info, I would just get a white screen and it would say done.

I would like to be able to see all HP UNIX forums together. Some are under workstations and under Performance forums. I tend to look at them less often.

Thanks,
Eileen

[John Bolene]

Response is better today, some screens pop in 3 to 5 seconds, others up to 10.

Response yesterday was ugly most of the day when it was not giving me SSI errors.

Actually I have to say that response was darn good when the HP World conference was going on, I would suppose most folks were attending (except me, I was stuck at work) and not looking at the forums.

[linuxfan]

Hi Dan,

I had a request, lot of times questions get moved from one forum to another and there is a link provided which takes you to the new forum rather then the question itself.

I would like to propose an icon by the question in the forum it was moved from to indicate the question has been moved.

Secondly it would be nice if the link actually took us to the question rather than the forum it was moved to.

-Regards
Ramesh

[Kimberly Ann]

Andrew, Bernie and Bill,

Great thoughts on how to encourage points assigning. The icon idea is interesting -- I'd like to hear from others about it. As Bill points out, a first time poster may have a valid question and be earnest in assigning points, yet no icon would appear. However, it is intriguing as a key-user status symbol.

Couple of thoughts on our end include making the assignment of points easier (less page views, pull down points menu), and reminders to assign points to open questions (at login, in profile, etc).

Keep the input coming -- this is great stuff!

Best Regards,
Dan

[Jim Turner]

Hi Dan,

Yes, please, *something* to encourage people to assign points. Although points aren't the, uh, "point", it *is* nice to receive a little appreciation/recognition for time spent as well as reflect to future readers what exactly fixed the problem at hand. I think replacing the "assign points" button with a drop-down to actually assign points is an outstanding idea.

Next subject: I just received one of those partial pages that JRF sees frequently. This time I had the presence of mind (rare, I know) to capture a couple of jpg's of the offending page load. I was refreshing (F5 in IE) the view of the hpux forum home at the time. When it said "done", it certainly wasn't done. The attached zip file has the whole page (in two halves).

Thanks,
Jim

[Jim Turner]

Gee, I wish I had a brain. Okay, this time I'll really attach the file.

[Jim Turner]

Hi Dan,

Me again: the pest. Hey, I just remembered one other opportunity I've seen to make things better. I notice that everything displayed is in a proportional font. This wreaks havoc on formatted terminal output that we paste into a reply. Would it be possible to allow users to embed HTML tags (

 and 

for example)in a post or reply to mark up what section should be displayed in a monospace font?

Here's a case in point:
Filesystem kbytes used avail %used Mounted on
/dev/vg00/lvol3 143360 40683 96290 30% /
/dev/vg00/lvol1 111637 23380 77093 23% /stand
/dev/vg00/lvol8 512000 165656 324790 34% /var
/dev/vg00/lvol7 1048576 757275 273099 73% /usr
/dev/vg00/lvol6 131072 85598 43279 66% /tmp
/dev/vg00/lvol5 524288 517009 6825 99% /opt
/dev/vg00/lvol4 131072 28386 96319 23% /home
/dev/vg01/depot 12570624 7376444 5031926 59% /depot

Everything would line up with a monospace font, but it's all skewed with the proportional font.

Thanks,
Jim

[Wodisch]

Hello Dan,

login today was pretty smooth (ok, I have got the
cookies set before), but the pages came in slowly,
no 404 or SSI error for me, though!

Even "reply" after "search" is working :-)

But, oh, this page itself just did NOT reload - only the
header line appeared ("hp home...how to buy" from the
AMERICAS/ASIS PACIFIC server).

I do like Andrew's idea and I second Ramesh about the
"follow moved postings to the new place - not the forum"
to really link to the moved item itself. And the monospace
option that Kim turned up would be really helpful, well.
AFTER we have got a wider "reply to message" box ;-)
And a higher one, too, please.

Oh, why are leading space stripped off the replies?
Sometimes I would really love to use them to make
the reading a little easier (actually, I DID use those
leading space a lot, until I noticed and gave up).

Thanks,
Wodisch

[Jim Turner]

Hi Dan,

Another partial page load just now trying to refresh the hp-ux family home at http://forums.itrc.hp.com/cm/FamilyHome/1,1148,117,00.html

Jpeg is attached.

[Herve BRANGIER]

Hi Dan,

I have sometimes white pages ...

I think that simplify the assign point mecanism
(for example find a method to assign points for
all thread's reply at the same time) may be a
good way to encourage people...

Herv?

[Michael Tully]

Hi Dan,

When attempting to go into HP-UX --> more
it gives the following error message about 10 minutes ago.

Error processing SSI file '/cm/FamilyHomeContent/1,1152,LoggedIn!117,00.html'

The address is

http://forums.itrc.hp.com/cm/FamilyHome/1,1148,117,00.html

Regards
Michael

[Satish Y]

I am facing problems when using Opera(5 and 5.12) Browsers.
1) Unable to submit question/answer. It just shows in progress but never submitting.
2) sometimes getting error that some xyz.html file opening error when trying to open hp-ux page in forums.

Cheers...
Satish.

[Ravi_8]

Hi Dan
In this forum when we answered a question on say network/administration after acknowledgement when we returned back we'll be taken back in to same area network/administration. if i wanted to go some other area say general i have to caome back
hp-ux and get into general. My intention is why don't you provide the threads to other areas at the time of acknowledge so that we can get into desired area.
About points assignment as concerned , if the author of the question doesn't assign points why don't HP look intothe answers and assign points based on the answers, most of the answers i gave goes without points.

later..