Please Report Forums Issues - April 2003

[John Payne_2]

Dan,

The past couple of days I have had to hit the submit button twice to get any posts to submit. This may not be your problem, it may be my stupid browser gone loco. (I am using IE 6.0) The posts do not seem to be posting twice or anything, just the first click doesn't do anything.


On another note, I use the ddmmyyy format, being in the Western US, I mostly only do it to confuse most of the people around here... ;)

John

[Donny Jekels]

overall the site appears to sluggish.

Donny

[Kimberly Ann]

Hi All,

Thanks, as usual, for the feedback. As most of you are aware (Donny included), we are still experiencing slowdowns for about two hours around 9-11am EST. Our support and lab teams are working to uncover the culprit, so please standby.

John, I think this may be contributing to the delay in the first submit click you report. Not sure...I'll report to the teams.

Procura, I'll check on the png file format and get back to everyone.

I was informed yesterday that the ITRC search engine which the forums leverages was having problems over the past couple of days. Hence, it was unavailable at times. Looks like it is back on track.

Thanks,
Dan

[Kimberly Ann]

Hi Procura,

For some reason the forums doesn't like the .png file format. However, if you click on the attachment to open the .png file (and receive the error page), change the file extension in the URL from .png to .txt. The graph will then open. I tried it and it works! In future, you may want to upload as a .txt file.

By the way, cool graph! Really is neat to see how members progress through the months and years. The one user CA868649 appears to be bogus, so I'll delete the account.

Thanks,
Dan

[Jeff Schussele]

CA868649?!?!?!? HEY, wait a minute - that's m

[H.Merijn Brand (procura]

Yeahh, sure :-PPP

Not in Opera, it *does* open the file, but displays something like

???PNG

??x??x0 S?????c :??;T; ????x???????wi/??????????C ??????????N???? __????!4???? ????????x?????????G??????)????.??u????a???? e????????4?????????????? ????????z
???????X~X ??l????/??|f??5????????2????{{zR??0
a??T?? ????}?????????u??
"??{^??y??CY??????????*????-?????????
??h ??????????y??C??????U ???P?? W??]}??9????????=??O???? ??/????r??"??g??`??4 ?? ??? 4h|z????????i??0B b ,????2 ???dZ 9I ?? FL?????? ??? ??????? ??$?????Je ??C?? ?????????E??????????? ??Xg??u m??
l??????c???U??9??????Z~?/??s????!?????????0h??h?????????????>o??????????:?? m ????'????????>??#??????i C ???6a ?????/ h??5 ??#???X???
`EfF??
??? ?????$ `<= ????TF ????)?? ?????I????%??????`???????!?????? $5???Cv??????A???K Bp?? ???t??d????????p??p?? t?????????????? ????Mc??/??????8??R?????|??????W???? ??X'??u ??????????D?? ??L???????? ??? ;?????????? ????3??x^???????????????????: ] ?????M ` ????????w h?? qz4?????? F0??[i??3?????T]O?????????M???D?? ???? l???0 ??#???Y???? 2??G `"??+z p??I??????{ ??E??? ??????? ????5 ?????????? q???? ????6?????c??>??^???

realy helpful aih? And just to be sure it's not only Opera that will barf, used my second choice: Mozilla-1.4a:

???PNG


Hmm, I cut much more, but the paste only pastes these few bytes. Well, it's junk too. Try it yourself :)

Enjoy, have FUN! H.Merijn [ Posting the graphs as jpg ]

[Kimberly Ann]

Procura, sounds like you need to make the move "down" to IE....as 75% of the ITRC users have done. :P The .txt extension does work with IE. You could also upload as a zip file, but the jpg format look ok from here.

-Dan

PS: Jeff, good one.... :)

[Frank Slootweg]

About the 'have to hit the submit button twice to get any posts to submit' problem mentioned by John (Payne) and others:

As far as I know, this is a change in behaviour, probably since the last update of the Forums software.

In the old days, when you clicked on the "SUBMIT" button, your browser gave a 'busy' indication (lower bar of IE) so that you knew that it was working and you just had to wait.

These days, when you click on the "SUBMIT" button, the status bar just says "javascript&colon;answerForumSubmit", but it also says that *before* you click it (when your cursor is over the button). As far as I know, you get *no* other 'busy' indication and you just have to wait and hope for the best. In my experience, *if* you have clicked correctly and wait sufficiently long, the post is always successful the first time.

So let me try that now ...

[H.Merijn Brand (procura]

CA868649

What about these:

BR632711 with 0 points not on MemberList, but in DB (George, GREECE)
BR673780 with 10 points not on MemberList, but in DB (Sami, FINLAND)
BR693142 with 0 points not on MemberList, but in DB (Richard B. Hall, )
CA121309 with 0 points not on MemberList, but in DB (test user, )
CA282810 with 36 points not on MemberList, but in DB (*Account Not Used*, USA)
CA410027 with 5 points not on MemberList, but in DB (?? ?? ??, KOREA)
CA410688 with 10 points not on MemberList, but in DB (??????, KOREA)
CA421491 with 5 points not on MemberList, but in DB (?+ +? -?, KOREA)
CA422709 with 3 points not on MemberList, but in DB (????, KOREA)
CA434674 with 3 points not on MemberList, but in DB (?????, KOREA)
CA476407 with 3 points not on MemberList, but in DB (??? ???O, JAPAN)
CA512650 with 8 points not on MemberList, but in DB (?++?-?, KOREA)
CA591628 with 5 points not on MemberList, but in DB (?? ?? ??, KOREA)
CA70551 with 0 points not on MemberList, but in DB (, )
CA769224 with 0 points not on MemberList, but in DB (George, )

Enjoy, have FUN! H.Merijn

[Bill McNAMARA_1]

hundreds of 404s while waiting for reply to messages confirmation. (the message never got posted either)

this post too - 100th time to post and counting

[James R. Ferguson]

Hi Dan:

It seems the Forum has an acute (turning chronic, lately) stuttering problem:

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0xe47838dfa974d711abdc0090277a778c,00.html

Perhaps you can clean up the echoes as well as the root problem :-))

Regards!

...JRF...

[Frank Slootweg]

James, see my earlier response. As far as I know, it is 'operator error', caused by a non-intuitive interface, i.e. no (real) feedback on the currently executing action.

[Radhakrishnan Venkatara]

hi ,
u can auto-refresh facility in the forums page so whenever the question gets posted we will come to know immd.

( i getting tried in pressing refresh buttons ).

one suggestion on search have powerful search engine.I seen many times search is not available.

printing of the forums q/a is another issue.i always find diffculty in that.


radhakrishnan

[H.Merijn Brand (procura]

Radhakrishnan, If you switch to Opera 7, you can do it with right click in the page, and then choose "Reload every ..." to select the frequency of reload.

The (very) negative side of using Opera is that you will not be able to asign points.

The (very) positive side is that HP is maybe more motivated to make the forum Opera compliant, and that your pages show quicker.

Come on Dan, kick the programmers to stick to the standards, HP *IS* a w3c member, so their pages should be w3c too IMHO. Stick to the standards you create yourself.

Enjoy, have FUN! H.Merijn

[H.Merijn Brand (procura]

Time goblins are back. Please restart XNTPD. Sequence of messages is wrong in http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0xe47738dfa974d711abdc0090277a778c,00.html

Enjoy, have FUN! H.Merijn

[Mehdi_1]

Hi Dan

I have problem loging into the forum for a long time now. When I type my passward, the forum is not accepting it. I have to retype the passward sometime 3 or 4 time till it is accecpted. Any idea?


Thanks

Mehdi

[Ramkumar Devanathan]

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x4f7b38dfa974d711abdc0090277a778c,00.html

Dan a reply i'd posted subsequently is appearing right in the beginning at the above link.

Now, that's my first encounter with the ntpd issues that Merijn was pointing out earlier.

- ramd.

[Frank Slootweg]

Out-of-sync problem also in http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0xb67538dfa974d711abdc0090277a778c,00.html

[John Poff]

Hi Dan,

This post has gotten itself all goobered up, to put it in technical terms:

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0xf57b38dfa974d711abdc0090277a778c,00.html

JP

[Cheryl Griffin]

Posts are being posted out of time order.

[Ramkumar Devanathan]

Wonder if this has already been stated - if so, let me add to the headcount -

It'd be good to have separate query boards for OVO Windows and OVO Unix.

Helps the responders too!!! From the stats point of view to know how much they know either of the 2.

- ramd.

[John Collier]

You know, I???m not much of a stickler for all the pretties that you see on all of the web sites these days, but what I am seeing on the forum pages right now is pretty ugly even to me (see attached pic for demonstration).

Any clues into what would be causing this on my end? Am I the only one that has this view when they view a thread on the forums? If so, then WHY ME???


If I said something to make you mad, Dan, I apologize ;-( I???ll take it all back if you will just fix my pages!

[Steven E. Protter]

John that's something that happens when itrc, your isp or both are having trouble. I get it quite regularly, during the above circumstances.

Off Topic. That background picture on your screen shot looks interesting. Where is it?

Can I see the whole thing?

SEP

[Gary Cantwell]

Hi Dan,

I find that I get errors when posting replies to questions...

along the lines of page not found, the only remedy I've found to this is deleting an ITRC cookie called "cm", any ideas what this is,


Thanks,


Gary

[Kimberly Ann]

Hi All....hopefully I get all of your questions answered below:


1. Kurt: for some reason, pressing submit does initiate the message submittal. The delay is in seeing this has occurred. Wait at least 6 seconds before clicking again. We are working on getting this fixed. It has to do with the performance issue we are seeing. Sorry about that.

2. V.Nyga: the filters on the search UI are not valid for forums. Obviously, this is not entirely intuitive.

3. Albert: thanks for the ideas.

4. procura: will consider the date format an option, thanks.

5. James: yes, multiple servers are in use and that is a backend function that is performed. It is being looked into.

6. Steven: thanks, the 404s may be part of the perf. issue we are trying to resolve.

7. Frank/James: yes, the response to submittal is not appearing for some reason. This is causing users to submit multiple times. I've got that reported.

8. John C: I have no idea why the screenshot you attached appears as it does. May be browser related....I'll ask some folks here and see what they have to say.

9. Gary: the "cm" file is a cookie that is generated by the ITRC. Clearing it and logging in again has shown to clear things up, such as page not found and login errors. Try f5 as well.

Regards,
Dan