Poll: Where do you look for OS support information?

[LVM Support Team]

When you are looking for information on the operating systems
that are support on specific platforms, where do you look for information?

A. Operating System Release Notes
B. Operating System Install/Upgrade Guide
C. Hewlett Packard web site(http://docs.hp.com)
D. Hewlett Packard Marketing Matrix (http://www.hp.com/go/server)
E. Other - please specify
F. A combination of the above - please select all that apply

Thank you,
HP LVM/OS Team

[Doug Burton · Accepted solution]

"C" but it's MUCH more often in Forums and the ITRC - "search technical knowledge base". Docs, not to often.

"E" The web in general (Google, etc.).

[Pete Randall]

http://www.testdrive.hp.com/STKT/serversupport.html

http://h18000.www1.hp.com/products/quickspecs/12079_div/12079_div.HTML#Supported%20Hardware

http://www.hp.com/cgi-bin/pf-new.cgi?IN=/workstations/risc/standard/operating/support_matrix/update.html

http://www.hp.com/products1/unix/operating/public_hp-ux_systems_support.pdf


Pete

[Gavin Clarke]

E. http://forums.itrc.hp.com

Usually someone has given a good pointer in the right direction.

Then

C. http://docs.hp.com

Normally that is enough for me.

Cheers.

[DCE]

My prefered searches in order are:

E. this forum
C. www.docs.hp.com
E. www.hp.cpm
E. Google

[James R. Ferguson]

Hi:

In order, I look at B, A, C and then D.

BTW, the http://docs.hp.com site is one of the best features of you provide.

Regards!

...JRF...

[HGN]

Hi

I kind of do the same what DCE has mentioned.

Rgds

HGN

[Andy Torres]

E. ITRC forums
C. www.docs.hp.com
E. Google search "blah blah site:docs.hp.com" or "blah blah site:itrc.hp.com"

[Rick Garland]

1st look in Forums (here) then check out the docs.hp.com

Onto to Google after that

[Steven E. Protter]

Shalom,

All of the above.

I also try and have regular phone conversations with my HP Rep. They hear about things that are not publicized yet.

SEP

[Rita C Workman]

E. The Forums
B.
C.

Rgrds,
Rita

[Steve Lewis]

D,
C,
B,
E (these forums)

[H.Merijn Brand (procura]

E. ITRC Forum

And that is the place where all your other links are mentioned, so we will end up there eventually.

E. Chat/IRC

Enjoy, Have FUN! H.Merijn

[Geoff Wild]

I look at:

C - docs.hp.co
E - fourms.itrc.hp.com
A - Release Notes
B - OS Install/Upgrade guides
E - google



Rgds...Geoff

[Deoncia Grayson_1]

I look at:

E). http://www.itrc.hp.com (forums)maybe someone has already experienced my problem
F). C(hewlett packward web site (http://docs.hp.com) & B (operating systeminstall/upgrade guide)

[Sandman!]

Typical search order...

C. (http://docs.hp.com - great site by the way!!!)
E. (ITRC, technical knowledge base, SW Recovery Handbook, Google, Yahoo)
A.
B.

cheers

[Bill Hassell]

The forums are a great resource because they tend to be updated. But there are two problems: one is the poor (incomplete, inconsistent) search engine in the forums, and the other is the constant movement of support documents, usually traced to changes in internal management inside HP. There needs to be a centralized (no URL changes) location for supported configurations (ie, lvm and filesystem limits, hardware, opsystem introduction, support and obsolescence). There are a lot of dead links in HP web pages as well as the forums that used to work fine, but they are dead with no forwarding.

Release notes are fine but not complete because HWE patches can change the information in the Release Notes. I don't know too many people that use the Install/Upgrade guides because they seem to be one-time docs and don't get updated as changes occur. docs.hp.com is a great site but it's difficult to limit the search to support hardware. And as usual, marketing sites seldom have any history (ie, 10.xx, 9.xx, D,E,F,G,H,I and K servers, old 700 series, and so on). A central location for current and history docs would allow each of the different sites (docs.hp.com, ITRC, marketing) to use a permanent link and not worry about the details like history.

[Jeff_Traigle]

No particular order:

docs.hp.com
ITRC forums
Google/Yahoo search (can often find forum postings here that don't pop up in the ITRC search engine)
man pages on the system itself (doesn't anyone read man pages any longer? :)

[TwoProc]

1) Man page
2) itrc
3) 9.x and 10.x printed manuals (for concepts) and double-checked to current man pages...
4) docs.hp.com
5) google search

[Mel Burslan]

mine is a hodge podge of all of the above and then some.

Searching ITRC forums is the best and quckest way to discover what I am looking for in most cases. As Bill Hassell indicated, due to less than stellar performance of the search engine, sometimes (read as more often than not) I need to look for forums answers using Google.

In the very few cases forums fail to provide at least a derivative of the answer. I go to hp.com and use the search feature on specific products those are related to my search topic and at some point I get to meaningful document.

[Sameer_Nirmal]

I follow the A>B>C>D.

Well, the website https://support.hpe.com/ is awsome site , no doubt. But people have to put more efforts to make sure the information is latest by looking around other HP sites. There might be a while before those docs could be updated
(till the doc team make it. I do appreciate HP's efforts to put the as much information as possible that could be published through their various websites. But people have to struggle to find the correct information looking around those sites.

Hence I believe there is a need to have a one website. For ex. for HP-UX where for each version, we should get all information right from inception, any changes , version release , support for h/w platforms, for other related products, matrices, EOL etc . I mean wherever HP-UX is referred , all information should be reflected at this command place.

I checked the HP BSC site searching HP-UX product "HP-UX 11.11". It shows all other product from 11.00 except 11.11!!!. I do see info about 11.11 selecting one of them under heading as HP-UX 11.x OE. I guess something is working (maybe organizing) out at HP to put doc at BSC.

I see the HP BSC is the best place and making it central place of information would be a great idea. Moreover the site provides "personalization" , it would be quite helpful for all users.
I believe BSC would be used second after ITRC , a link could be provided at ITRC site to get BSC site.

[Florian Heigl (new acc)]

I quite constantly lurk this forum so I only gather my information from here, the only source being 2003's 11i Delta course.

Otherwise, I'm -luckily- not a decisionmaker so I don't have to worry about support contracts running out :)

In short, whenever we notice via *any* source that we're going down to i.e. 1.12.2006 for 11.00, the bells start ringing.

It is a non issue as HP-UX is our daily business. Otherwise in a scenario where I pay for a software license I'd with no doubt at all expect HP to let me know about the end of support in time.

[Joseph Loo]

hi,

B, C and D.

regrads.

[Arunvijai_4]

Hello, My options are,

C, E --> ITRC

I have been in HP-UX since 2000 and C and E (ITRC) are the places where i go if i have any doubts. Also, Looking at www.hp.com/dspp and DSPP newsletters helps a lot.

-Arun

[Sivakumar TS]

My Hirachy would be.

A
B
D
E --> Google ( infact most of the times gives results from ITRC ! )
E --> ITRC query
C

With Regards,

Siva.