Printer issue

[shrikant 1]

Hi we had a critical problem with huge number of printers of a client.
Root cause was found out to be two queue's had too many requests queued up.
Now we need to do following thing.

"Spool system clear up. Perform some consistency checks around spool information at OS and SAP."

Could someone give me suggestions how to do this.

[skt_skt · Accepted solution]

did u find why those two queue had too many print requests? Are the queue reachable when the jobs get queued up?

also the queue can grow up if a large number of requests are submitted. Like submitting 1000 requests a little time but priting all of them take several minutes(printer are slow devices).

AFAIK,also there is a limit with respect to size of /var/spool/lp.

[Jeeshan]

Hi

>>Spool system clear up. Perform some consistency checks around spool information at OS and SAP

to clear the spool, run this command

#cancel

[shrikant 1]

What exactly can we do for consistency check.?
Your inputs are highly appreciable....

[shrikant 1]

when we had issue we found lpstat -o was not showing the output it got hung.

[skt_skt]

how was the system performance and resource utilization during the problems window?. You may check PerfView to see the old status.

is it the only printer command not giving o/p and hanging?