Problem with print queue on HPUX 11.00

[Kenneth Leung_2]

My print queue didn't work suddenly. If I by-pass the lp spooler & use IP address to print files (e.g. # hpnpf -x 130.20.53.42 -N -l /tmp/hplog /etc/abc.txt), it works. However, if I use the lp command (e.g: lp -dlj5_its /etc/abc.txt", nothing can be done

Moreover, test page can be printed with the "hppi" utility.

Can anyone help me to trouble-shoot?? Thanks a lot.

[Devender Khatana]

Hi,

Are there many jobs pending for printing?
If there some file system full near capacity problem?

Does stopping and restarting scheduler solves the problem?

Is there some SCHED_LOCK or similar file there in /var/adm/lp directory?

-Devender

[Joseph Loo]

hi,

do a restart of the lp process and test out again:

# lpshut
# lpsched

regards.

[Kenneth Leung_2]

The filesystem has plenty of space. The scheduler has been restarted. The SCHED_LOCK was not found in /var/adm/lp......

However, the problem was still here......

I have enabled status logging with "modifyqueue -q [queue name] -s ". Below is the log file:

0:01:11 hpnpf[6648]
OpenLog: logging started (/tmp/hpnpf.log)
10:01:11 hpnpf[6648] Process: entered
10:01:11 hpnpf[6648] OpenSocket: entered
10:01:11 hpnpf[6648] OpenSocket: using 16K send buffer
10:01:11 hpnpf[6648] MakeConnection: 130.20.52.42, port 9100
10:01:11 hpnpf[6648] DoNonBlocking: non-blocking on
10:01:11 hpnpf[6648] Connection has been set up
10:01:11 hpnpf[6648] connected
10:01:11 hpnpf[6648] Open Input file: stdin
10:01:11 hpnpf[6648] Process: sending file -
10:01:11 hpnpf[6648] SendFile: entered
10:01:11 hpnpf[6648] SendFile: 0 bytes read from host
10:01:11 hpnpf[6648] output EOJ string
10:01:11 hpnpf[6648] SendFile: 223 bytes written to socket
10:01:13 hpnpf[6648] SendFile: 70 bytes read from socket
10:01:13 hpnpf[6648] SendFile: 126 bytes read from socket
10:01:13 hpnpf[6648] Start processing page info!
10:01:13 hpnpf[6648] Receive TEOJ from printer, Done!
10:01:13 hpnpf[6648] SendFile: end, return succ
10:01:13 hpnpf[6648] DoNonBlocking: non-blocking off
10:01:13 hpnpf[6648] Process: read EOF on socket
10:01:13 hpnpf[6648] StopLog: logging stopped

[Ajitkumar Rane]

hi Kenneth,

Is the system able to resolve the printer name. Try adding the entry in the host file / DNS. Other option is to try recreating the printer maybe there could be a mistake in the ip address that was keyed in during configuration.

Thanks

Ajit

[Frank de Vries]

I have often problems with a print-queue
removing the top -job with cancel job-id
and then stop and start the print-queue
(not the scheduler thus not lpshut, lpshed)
but,
disable printq
enable printq
(Mind you , that only workes if there was
physically nothing wrong with the printer
or the lantronics or jetdirect interfaces)

That always did it for me.

[Joseph Loo]

hi,

could u test this:

# grep 130.20.53.42 /var/spool/lp/interface/lj5_its

that is if the printer queue is lj5_its, if not change to the printer queue u r trying to print to and "grep".


regards.

[Kenneth Leung_2]

Hi all,

Problem was still here even I

1) disable / enable the print queue
2) no print job was found pending at queue
3) The IP of the printer can be found in /var/spool/lp/interface/

Even local HP support can't help, but my boss is pushing on me......

[Kenneth Leung_2]

I solved the problem!!!

It is found that under /var/spool/lp/interface, the model.orig is set with read right "700" & it prohibited user "lp" from accessing.

After setting it to 750, my print queue worked with "lp -d..." command!!!



drwxr-x--- 2 root sys 1024 Jan 18 10:25 model.orig