Problem with swinstall

[Sylvie Vezina]

Hi, I try to install software with swinsall (I tried with Sam and manually)and after analysis my screen freeze(Status: Finishing Analysis. My logs haven't any error, everything seems to be normal, but I can't continue the installation. I've already installed this software on another server without problem.
I run Unix 10.20 on server K420
Thanks

[Helen French]

Did you check the swagentd.log file and syslog.log file? Is that happens to only that depot? If swinstall fails with another depot too (may be a patch), it can be SD-UX issue.

I would make sure that the system is updated with latest patches.

[A. Clay Stephenson · Accepted solution]

I've seen that problem in 10.20 before. Install the swagentd cumulative patch (PHCO_20209) and make sure that Glance is not running when you swinstall this patch. If you have MeasureWare running, I would do an /sbin/init.d/mwa stop as well before installing the swagentd patch. The good news is that the swagentd patch will swinstall even though your desired patch fails.

[Pete Randall]

You may also want to stop and restart swagentd:

/sbin/init.d/swagentd stop
/sbin/init.d/swagentd start


Pete