problems with mail - invaild route address

[Mark Harshman_1]

Hello, I am running HPUX 11.11 on a rp5450 machine. running sendmail version 11.11.02.005.

I am getting an error when sending email from one of our software programs (optio). If i manually send to these addresses it works fine, but coming out of this product i get the following.


May 16 08:53:02 ippiux11 sm-mta[23623]: m4GDr2m0023623: ... Invalid route address
May 16 08:53:02 server_name sm-mta[23623]: m4GDr2m0023623: lost input channel from server_name [172.xx.xx.xx] to MTA after rcpt


i know, sounds like an issue with the software, but this works in other environments. any suggestions would be apprecitated. thanks

[TTr]

Can you tell us about the optio mail delivery configuration? Does it use an SMTP server (local or remote) or does it use (or try to use) a local MTA? Be very specific and include where the app is and where it send the mail etc. Use generic server names such as server A, server B etc if you don't want to reveal the real names.

[Steven E. Protter]

Shalom,

Thats the normal response of a receiving smtp server or an smtp relay server to a invalid email address. I think the former applies now.

Your system is trying to deliver mail directly to the Internet?

SEP

[Mark Harshman_1]

I'll have to get some additional info on how optio is handling the message. The two addresses we are testing are valid internal email accounts. if i just do a simple mailx to these accounts it works fine. It is when the mail comes from optio that i am getting the error. I can also add that we send all mail to a relay that runs on local windows servers, before it is actually sent.

thanks. i will get back later with more info on how optio handles the mail.

[Tim Nelson]

I would suspect that Optio is being its own mail client and has an SMTP server address set. If that SMTP server is secure then that SMTP server must first of all allow forwarding or reciept from Optio.

A trick ( albeit not a secure one, use only for testing ) would be to start sendmail on the HPUX box, allow forwarding, and set the Optio client SMTP address to the HPUX box. The mail may still get rejected but it is another method to prove or disprove something.

This may confirm that this a delivery or permission issue with your SMTP server. Again, allowing carte blanche forwarding of email is bad ( but spammers like it :)

[Steven Schweda]

As I said in

http://forums.itrc.hp.com/service/forums/questionanswer.do?threadId=1232212

I know nothing, but a Google search for
"Invalid route address" comma
turned up some potential confirmation of my
one-address hypothesis.

Perhaps the sendmail configuration in your
"other environments" is different/better in
this respect. HP-UX 11.11 is pretty old and
tired now. Is your sendmail as up-to-date as
it can be?

It might be interesting to know exactly how
these addresses are being specified.

[Mark Harshman_1]

i've solved this issue. was related to the previous upgrade of sendmail. thanks