[Q] Is there any method or command to diag hardware devices in HPUX 11i

[Tony, Lim]

Our EWS (engineering workstation) has gone repeatedly.
We alread changed disk, power, mainboard even Lan-cables.
However, the same case occured - system hanged.
In case of AIX, I am using "diag" command to detect any devices have defects.
In HPXU 11i, is there any method or command to diag hardware devices ??

[Rajesh SB · Accepted solution]

Hi,

Yes, there is stm or cstm "Support Tools Manager" tool available as part of "OnlineDiag Support Tools"Bundle.

It is very useful and recomend to have on all the server/ws.
Where tool stm is gui based tool gives complete state and any symptom of h/w failure messages can be captured here.

Just say man stm for more info.

Good luck,

Cheers,
RAjesh

[Arunvijai_4]

Hi Tony, You can use stm (Support tool manager)
and it is part Sup-Tool-Mgr depot.

# /usr/bin/stm

for more exploration.

-Arun

[Muthukumar_5]

You can use ioscan command to find out the hardware information and status.

If you want to use stm or cstm then diagmond process has to run as,

# ps -ef | grep diagm

Else start it as,

# /sbin/init.d/diagnostic start

View diagmond and stm man pages more.

--
Muthu

[Adisuria Wangsadinata_1]

Hi,

You can use OnlineDiag software for this purpose, you can get this software from your HP-UX 11i SupportPlus CD or you can download from the url below :

http://h20293.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6191AAE

Use swlist command to find out whether the software is already installed on your system or not :

# swlist | grep OnlineDiag

stm, xstm, mstm, cstm all is the same; the different between them is explain below :

The Support Tools Manager (STM) provides three interfaces that allow a user access to an underlying toolset, consisting of information modules, firmware update tools, verifiers, diagnostics, exercisers, expert tools, and utilities:

XSTM - the graphical interface (for X11-based graphics terminals)

MSTM - the menu-based interface (for non-X11-based, non-graphics terminals)

CSTM - the command line interface (for running scripts)

Hope this information can help you.

Cheers,
AW

[Ivajlo Yanakiev]

Before use STM probably you try

#ioscan
it's show all hardware missing/working and other useful info

[Yogeeraj_1]

hi,

if you can run the graphical version STM, you can have a wider picture of your hardware and color-coded view indicating the problem more visually.

Also have a look at EMS

hope this helps too!

kind regards
yogeeraj

[Preuce Kumar Nellikkal]

Hi Tony,

Had u replaced the RAM along with the main board?

Can there be any bad blocks on the hard disks?

Regards
Kumar

[Tvs]

Hi

u can try to diagnos the hardware by

stm command or cstm

regards

tvs

[Chauhan Amit]

Hi Tony,

System hang Can be caused due to 2 Reasons:
a) Software - Either OS or Application
b) Hardware - H/W Fault

At the time of system Hang , don't reboot the system , instead give the Following command from GSP/MP prompt
MP>tc
What above command will do is that it will create a Crash File under the directory "/var/adm/crash" to dump the memory contents . You wil have to log a call with HP Response Centre in order to get the analysis of the Crash File.

In case you need to isolate a Hardware Issue , you can use following commands/Logs to check the same:

a) #ioscan -fn

ioscan scans system hardware, usable I/O system devices, or kernel I/O system data structures as appropriate, and lists the results. For each hardware module on the system, ioscan displays by default the
hardware path to the hardware module, the class of the hardware module, and a brief description.
For further details you can check #man ioscan

b) #echo "selall;info;il" |cstm > /tmp/cstm.output
you can use above command to check CSTM output. It will give you detailed information about the Hardware as well as any failure also will be indicated.

c) Log File - /var/opt/resmon/log/event.log
Above file will have all the entries of any H/W failure which has occured in the system . You Can check this file to isolate any H/W fault.

D) Log File - /var/adm/syslog/syslog.log will also contain the entry for any failure which has occured.

Let me know if above helps.

Regards,
Amit