Remote printer "busy" status problem

[Robert Milne]

Hi all,

I have a remote printer (actually is a digital Toshiba photocopier which also prints...) which constantly displays the "busy" status when viewed in Sam or lpstat says "waiting for toshsa01 to come up".

After first configuring this printer, it worked, now it just always seems to be permanently busy and won't print.

Has been setup in SAM, then removed and added longhand with:
lpadmin -ptoshsa01 -v/dev/null -mrmodel -ocmrcmodel -osmrsmodel -ob3 -ormtoshsa01 -orpdirect

The queue name is enabled and the scheduler is running normally. The printer emulates an HP laserjet with PCL5 (I have sent it HP PCL5e escape codes to control print format etc.)but supports remote printing though lpr/lpd not a Jetdirect.

I am not sure how the remote status handshaking works, can I talk to the server/port to see what is going on ?

There is no problem printing ot it from W2K, so is working correctly.
We have a L1000 with HP-UX 11i.
Obviously print queue name we are using is toshsa01, this is also it's host name and we can ping it OK. Toshiba advised the remote printer name on the host should be called "direct". This did seem to work; initially.

As usual any help, guidance, suggestions appreciated !!

Rob.

[Bill Hassell]

Unfortunately, there's not a lot available to troubleshoot a remote printer connection. You could try setting up the W2K system to support lpd (remote printer) services and then print to the W2K system and let it talk to the printer. It's possible that the printer is not handshaking LPD protocol (RFC 1179) correctly but works with the W2K protocol. Since it's a multifunction photocopier, it may have had a firmware update or option change that turned off the lpd feature in the printer.

[Tony Tibbenham]

I have the same 'busy' problem but my remote printers:
1. Used to work (over a year ago)
2. Still work from my production HP-UX server.

I am guessing a permissions problem somewhere but my comparisons show identical permissions between the 2 servers.

Did you ever find a resolution?

[Cheryl Griffin]

Try the troubleshooting tips in ITRC Knowledge Base Document
http://www1.itrc.hp.com/service/cki/docDisplay.do?docLocale=en_US&docId=200000062942734

[Tony Tibbenham · Accepted solution]

Cheryl, Thank you for the pointer.

Having looked at this off and on over the last 2 weeks I discovered the probable cause 5 minutes after posting my question to Rob
:-(

usr/sbin/rlp did not have suid set.

Set suid and retried. Printing to remote printers is now working for me.

[Geoff Wild]

Sounds like maybe a driver issue - I know for Xerox, I had to install drivers on my HP-UX server.

Just a thought - why not setup as a remote printer to the W2K server?

lpadmin -v/dev/null -mrmodel -ptoshsa01 -ormW2KSERVER.YOURDOMAIN.COM -orptoshsa01

Rgds...Geoff