SAM not detecting print spooler

[willie watson]

In SAM, when attempting to look at printer information, the following error message appears:

Attempted to determine if the fileset "LP-SPOOL" from the product "PrinterMgmt" exists on your system but the swlist command failed. Stderr from swlist is:

WARNING: Software "PrinterMgmt.LP-SPOOL" was not found on host


I am able to start and stop the spooler, enable and disable printers, etc from the command line - at least it appears to be doing those things - but not through SAM. If I do "swlist" from the command line, only one product shows up, but we know that we loaded others.

Any suggestions on correcting this problem?

[Rick Garland]

There are patches for cumulative SAM and LP. I would take this as a first step.

[Stefan Farrelly]

swlist -l fileset | grep -p printer should indeed list the PrinterMgmt bundle, 2 filesets; LP-SPOOL and LPSP-ENG-A-MAN.

Yours is either missing or not installed correctly, but the spooler is working properly so likely only a software-distributor display problem. I wouldnt worry about it. If you really want to fix it you can reinstall it from the HP-UX install CD.

[Stefan Farrelly]

oops, that should be; swlist -l fileset | grep -i printer

[John Palmer]

This sounds like a swinstall/swlist problem.
What version of HP-UX are you on and what do you get from 'swlist -l fileset'.

[Stefan Farrelly]

If you know you installed other products and a straight swlist command doesnt show them then your IPD may be corrupt and you need to rebuild it.

To rebuild it install from CD (something free like Netscape) or download some HP free product, such as ignite, and once it is installed it will rebuild the IPD and swlist should work better again.