sam not working

[senthil_3]

Hi I installed HP-UX 11.0 Quality Pack (QPK1100) -- September 2002 Pack. After that sam is not working and whenever I try to run sam, it gives following error message :
"A SAM internal error has occured. Additional information regarding this error has been logged to SAM log file (/var/sam/log/samlog). Contact your HP representative and provide them with the contents of the log file so that an appropriate resolution can be found."

Can anyone help ?

[Clemens van Everdingen]

Hi,

This looks like software not configured correctly.

Can you check with:

swlist -l fileset -a state if all filesets are configured.

If some filesets are not do swconfig \*
to configure them.

C.

[senthil_3]

Clemens, Thanks for the reply, but when i run swconfig I get the following error :

# swconfig \*

======= 10/31/02 11:55:15 IST BEGIN swconfig SESSION
(non-interactive)

* Session started for user "root@phoenix".

* Beginning Selection
ERROR: RPC exception: "Communications failure (dce / rpc)" 10/31/02
11:55:51 IST
ERROR: A Remote Procedure Call to a daemon has failed. Could not
start a management session for "phoenix:/". Make sure the
host is accessible from the network, and that its daemon,
swagentd, is running.
* Target connection failed for "phoenix:/".
ERROR: More information may be found in the daemon logfile on this
target (default location is phoenix:/var/adm/sw/swagentd.log).
* Selection had errors.



======= 10/31/02 11:55:51 IST END swconfig SESSION (non-interactive)

Regards,
Vikram

[T G Manikandan]

Just do a to check whether any of the patches are unconfigured.
# swlist -l fileset -a state|grep -v -i -e configured -e \#

to configure the unconfigured patches enter.

# swconfig

Thanks

[Clemens van Everdingen]

Hi,

I think swagentd is not running.
restart with:

# /usr/sbin/swagentd -r

C.

[Christian Gebhardt]

Hi
Is "swagentd" running?

This is a typical error.

Chris

[T G Manikandan]

#usr/sbin/swagentd -r

Restart the swagentd


Thanks

[senthil_3]

Thanks Clemens,

It Worked !!!!!!

What was the problem ? Can u please explain in detail?

regards

[Clemens van Everdingen · Accepted solution]

Hi,

What where the steps you took ?

I guess first restart swagentd and then swconfig.

If so: during patch installation for some reason swagentd did not restart and that's why the swconfig failed during boot.

Check /etc/rc.log for reasons why swagentd was not started.

Maybe another reboot will show you if everything is working fine now.
Check after the reboot if swagentd is running.

C.