server ok, but ems alerts

[Tecnicos UNIX-NT]

Hi,

We have several servers (rp7405, rp7410 y rp8400) whith Event Monitor Notifications, but the servers are ok.

Any body know what parch set is necesary to solve this errors?

Thans in advance.




Description of Error:

Chassis Code Keyword BPS_UNDRVOLTAGE.

The PM3 has received a fault condition over the I2C bus from one or more
Bulk Power Supplies failing +48VDC and shutting down from an under voltage
error. This may be caused by a "brownout" condition, also.
Probable Cause / Recommended Action:

Cause:
One or more Bulk Power Supplies has failed in an under voltage
condition.

Action:
Contact HP Support personnel to troubleshoot problem.

Additional Event Data:
System IP Address...: 89.1.0.36
Event Id............: 0x3fd0c27500000000
Monitor Version.....: A.01.00
Event Class.........: System
Client Configuration File...........:
/var/stm/config/tools/monitor/default_dm_chassis.clcfg
Client Configuration File Version...: A.02.00
Qualification criteria met.
Number of events..: 1
Associated OS error log entry id(s):
None
Additional System Data:
System Model Number.............: 9000/800/rp7410
EMS Version.....................: A.03.20
STM Version.....................: A.38.00
Latest information on this event:
http://docs.hp.com/hpux/content/hardware/ems/dm_chassis.htm#1185

v-v-v-v-v-v-v-v-v-v-v-v-v D E T A I L S v-v-v-v-v-v-v-v-v-v-v-v-v


Chassis Log Timestamp : 12/05/2003 17:32:27
Chassis Code Encoded Field : 0x582008e44400403f
Alert Level : 14 (Fatal power or environmental problem prevents
operation.)
Source FRU : 4 (power entity)
Source FRU Detail : 4 (high voltage DC power)
Source ID : 0 (platform dependent)
Event Detail : 4 (output undervoltage)
Caller Activity : 4 (monitor)
Caller Subactivity : 3 (high voltage power supply)
Activity Status : 15 (implementation dependent)
Reporting Entity Type : 2 (power monitor)
Reporting Entity ID : 0
Data Type : 11 (timestamp)
Message ID : 0 (no associativity with other log entries)
Chassis Log Timestamp : 12/05/2003 17:32:27


>---------- End Event Monitoring Service Event Notification ----------<

[Helen French]

Eventhough the servers works fine, there might be a problem with the power supply. If these messages keep coming from EMS alerts, you may need to contact HP support to get it fixed. EMS messages are some time informatory, but it's the best resource to do a preventive maintance schedule.

[Mister_Z]

Hola!

It seems that the error describes a problem with the power supply. I think the best option would be to log a call to your local HP Response Center:

http://welcome.hp.com/country/us/en/wwcontact.html

[Steven E. Protter]

EMS version 4.00 is out.

That has dealt with some of the false alarms that EMS has been sending regarding media errors on disks.

I would get the power supply/UPS looked at just to make sure everythign is okay though.

If this box has gsp, you should check it.

At the console:
Ctrl-b

# usually



sl

Error

Read through them and post them if you want us to look at them.

SEP

[Tecnicos UNIX-NT]

We have called to the HP Support and the HP service has sent us pieces. When the HP technician has come, everything was perfect. On gsp everything is in favor well. But the event monitor has sent the mail. Some other idea?

Thank you very much by your suggestions.

[Victor_5]

Sometimes the EMS message is not 100% correct, I have the similar experiences with you, the only thing I can think of at this moment is your firmware version.

[Paula J Frazer-Campbell]

Hi
The message is reporting an undervoltage from the power supply unit - DC supply.

Did the HP tech measure the PSU voltages from the PSU output and also at the receipent end for volts drop?


Yes EMS can give false messages but until proved that this is a faulse message treat as a real fault.


Paula

[Tecnicos UNIX-NT]

It happens in several servers, about 12..., and with different alarms.
I think that there are not 12 servers bad, but it is a wron version of the EMS.

[Paula J Frazer-Campbell]

Hi

It is feasable that you have 12 servers with viable EMS alarms.

Can you post the alarm messages.

What OS are they running

In the EMS error log there is a web address to look up further information on the fault :-

http://docs.hp.com/hpux/content/hardware/ems/dm_chassis.htm#1185

Your EMS is:-
EMS Version.....................: A.03.20

Version info here:-

http://www.software.hp.com/portal/swdepot/displayInstallInfo.do?productNumber=B7609BA


Paula

[Paula J Frazer-Campbell]

Hi

Ems software (free) here:-


http://www.software.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B7609BA


Paula

[John Carr_2]

EMS 4.x is out but you can only upgrade to this if our core o/s is 11.11 or higher.

Product #: B7609BA

Version: A.04.00.01


:-)
John.

[John Carr_2]

Hi

you can get all the patches you need here :

http://www5.itrc.hp.com/service/patch/search.do

:-)
John.