ServiceManager error: Failed to connect to Object Manager

[Victor Sevilla]

when running MC/SG ServiceManager get error message "Failed to connect to Object Manager", and when trying to install patch PHSS_28852 get error "fileset "Cluster-OMxxxxx is not installed"

[Stephen Doud]

ServiceGuard Manager requires at least one server node to be running the Cluster Object Manager (COM) software which acts as a proxy to obtain cluster status information from other cluster nodes. The Cluster Object Manager is included with MC/ServiceGuard and ServiceGuard OPS Edition beginning with versions A.11.12.

The COM is available on the application CDs and is normally loaded with Serviceguard:

# swlist -l bundle | grep -i -e guard -e manager
B3935DA A.11.14 MC / Service Guard
B8324BA B.01.04 HP Cluster Object Manager
B8325BA A.03.00.01 ServiceGuard Manager

(you may need to substitute "product" for "bundle")

This section of the "Managing Serviceguard" manual discusses Serviceguard Manager, with a little discussion on Cluster Object Manager:
http://docs.hp.com/cgi-bin/fsearch/framedisplay?top=/hpux/onlinedocs/B3936-90073/B3936-90073_top.html&con=/hpux/onlinedocs/B3936-90073/00/00/48-con.html&toc=/hpux/onlinedocs/B3936-90073/00/00/48-toc.html&searchterms=object&queryid=20031118-065040

As you start Serviceguard Manager, you will be presented with a possibility to
"Connect live to one or more Serviceguard Object Managers". If you press this button and press the "OK" button, you will get a new window that requests the name of the server (that has COM loaded) and the root login and password.

The server that runs the COM has an entry in /etc/inetd.conf:

# grep cmomd /etc/inetd.conf
hacl-probe stream tcp nowait root /opt/cmom/lbin/cmomd /opt/cmom/lbin/cmomd

This daemon should be listed in syslog.log as inetd wakes up. If it does not, run 'inetd -c' or 'inetd -k' followed by 'inetd'.

Verify the cmomd's port is active:
# netstat -a | grep hacl-probe
tcp 0 0 *.hacl-probe *.* LISTEN


-sd

[Victor Sevilla]

Thanks for your reply.
We are running an old version of MC/SG, A.11.09 which apparently does not have "Cluster Object Manager" installed. I was searching in HP's software depot for B8324BA(COM) but can not find it ! How can I get COM so it can be installed on my system ?