Setting up predictive support

[Simon R Wootton]

How do I get predictive installed on my system ? It's a new system & I had predictive running on the existing server. Is it a call to HP ?

[Chris Wilshaw]

Predict is normally located on the Support Plus CD, and I think it has to be installed along with the diagnostic software. No codeword is required.

Once installed, run /opt/pred/bin/psconfig - this will run the config menu system, so have you serial number, contract details etc ready. One of the items required is the Repair Office Code, which you can get from your old server, or from your HP customer representative.

You will be asked to schedule the run time for regular transfers to/from HP.

On completion of the config, it should attempt communicate with HP to obtain a key word, and to transmit your initial hardware information (transfer is via modem or email, depending on how you configured it).

When it's fully installed, you can run psconfig again to access the predict menus, where you can view the reports etc. You can also select the options directly from the command line

eg:

psconfig run

will request a normal run of the software.

[Stefan Farrelly · Accepted solution]

Predictive has been replaced (no more modem) by ISEE which runs as a daemon (called 'mad') on your HP and it makes a realtime HTTP connection to HP (so you need to open network access).

Its downloadable at www.software.hp.com

[Justin Willoughby]

Sorry to bud in here...

Stefan,

Do you know if the HTTP can use a proxy to make the connection to HP?

- Justin

[Justin Willoughby]

Opps, I ment ISEE not HTTP... any who...

- Justin