Software Installation

[Thayanidhi]

Hi,

I am trying to install SNAplus2 Link (J2720BA)
from March 2003 to Hp-ux11i. Always gives the following error in swagent.log

ERROR: Unknown owner and/or group for file "/opt/sna/bin/snap". SUID
and/or SGID bit was not set.
ERROR: Failed installing fileset
"SNAplus2-Common.SNAP2-CORE,r=R6.11.11.001". Check the above
output for details.
* Installing fileset "SNAplus2-Common.CORE-SLIB,r=R6.11.11.001"
(6 of 16).
ERROR: Unknown owner and/or group for file "/opt/sna/bin/snapdaemon".
SUID and/or SGID bit was not set.
ERROR: Failed installing fileset
"SNAplus2-Common.CORE-SLIB,r=R6.11.11.001". Check the above
output for details.

When I check those files it's group id is set to 21. (There is no such group in the system)

swverify: ERROR: Corrupt SNAplus2-Common.SNAP2-CORE,l=/,r=R6.11.11.001
ERROR: Corrupt SNAplus2-Common.CORE-SLIB,l=/,r=R6.11.11.001

I tried removing and reinstalling, installing from depot.. etc. Nothing helped.

Thanks in Advance

[John Poff · Accepted solution]

Hi,

I'd check the installation instructions to see if they say anything about adding a group entry for GID 21, or else I'd just add a group entry named 'sna' with GID 21 and try the installation again.

JP

[Thayanidhi]

Hi,

I already tried that, but still same error.

Thanks again

[Umapathy S]

Did you try to create a user for sna? Mine reads like this.


$cat /etc/group |grep sna
sna::21:

$cat /etc/passwd |grep sna
sna:*:28:21:SNAplus2 User,,,:/home/sna:/sbin/sh

HTH
Umapathy

[T G Manikandan]

Just check whether there is a INFO file in the depot.

If one exists change

"owner 0" change to "owner root"
"group 0" change to "group root"


Revert

[Thayanidhi]

Hi,

Thanks for the responses.

I manually made user/group and tried.
Installation went through succesfully.

I am still wondering whay it happens?
I tried in some other system, it went
smoothly without any of this issues!!

Regards

TT